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First-line Implementation of High-Performance Work Systems: Effects on Work Unit Human Capital, Empowerment, and Performance

Author

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  • N. SOENS
  • D. BUYENS
  • M. S. TAYLOR

Abstract

This study examines whether and how implementation of high-performance work systems (HPWS) by first-line managers relates to work unit performance. We hypothesized and tested a positive relationship between first-line managers’ implementation of HPWS and work unit performance, and we investigated cognitive (work unit human capital) and motivational (work unit empowerment) mechanisms through which this relationship occurs. Data were obtained from 135 employees of 62 Belgian branches of an employment agency and 10 middle managers overseeing these branches. Results revealed that first-line implementation of HPWS was positively related to work unit productivity and work unit customer service. Also, the relationship between first-line implementation of HPWS and work unit productivity was mediated by work unit human capital. These findings contribute to both theory and practice by providing an evidence-base of the proclaimed importance of first-line managers in establishing effective HPWS.

Suggested Citation

  • N. Soens & D. Buyens & M. S. Taylor, 2012. "First-line Implementation of High-Performance Work Systems: Effects on Work Unit Human Capital, Empowerment, and Performance," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 12/783, Ghent University, Faculty of Economics and Business Administration.
    • Handle: RePEc:rug:rugwps:12/783
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    References listed on IDEAS

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    1. den Hartog, D.N. & Boselie, J.P.P.E.F. & Paauwe, J., 2004. "Performance Management: A model and research agenda," ERIM Report Series Research in Management ERS-2004-068-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
    2. Jody Hoffer Gittell & Rob Seidner & Julian Wimbush, 2010. "A Relational Model of How High-Performance Work Systems Work," Organization Science, INFORMS, vol. 21(2), pages 490-506, April.
    3. Mark A. Youndt & Mohan Subramaniam & Scott A. Snell, 2004. "Intellectual Capital Profiles: An Examination of Investments and Returns," Journal of Management Studies, Wiley Blackwell, vol. 41(2), pages 335-361, March.
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    Keywords

    Strategic human resource management; high-performance work systems; implementation; first-line managers; performance;
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