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An Analysis of the Effects of Service Quality on Society of Mobile Technology Applications Used by Banks

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  • Goyal, Krishna

Abstract

The banking industry has undergone significant changes over the past few decades as a result of changes in consumer demand as well as technological advancements, particularly in the area of computer and online technology, as well as increased competition from banks and other financial institutions. Banks today are increasingly reliant on technological advancements and techniques to be able to provide their customers with the services they need. As a result of the proliferation of mobile applications, many banks are now providing their services through different mobile applications, taking the place of traditional brick-and-mortar banks. Technology advancements in the banking industry, particularly those relating to mobile applications, have been a major source of competitiveness among banks and financial institutions. The use of technology has opened up the ways for banks to reduce their costs, increase productivity, and build efficient customer relationships. In developed and developing countries alike, most banks providing mobile banking services are using mobile apps banking as a means of meeting their customers' needs and providing services. It is important for banks to pay more attention to the service parameters related to mobile services in order to maintain a positive relationship between them and their customers in terms of customer trust.

Suggested Citation

  • Goyal, Krishna, 2022. "An Analysis of the Effects of Service Quality on Society of Mobile Technology Applications Used by Banks," MPRA Paper 115366, University Library of Munich, Germany.
  • Handle: RePEc:pra:mprapa:115366
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    References listed on IDEAS

    as
    1. Siddhartha Paul Tiwari, 2022. "Knowledge Enhancement and Understanding of Diversity," Technium Social Sciences Journal, Technium Science, vol. 30(1), pages 159-163, April.
    2. Se-Joon Hong & Kar Yan Tam, 2006. "Understanding the Adoption of Multipurpose Information Appliances: The Case of Mobile Data Services," Information Systems Research, INFORMS, vol. 17(2), pages 162-179, June.
    3. Tiwari, Siddhartha Paul, 2022. "Re-emergence of Asia in the New Industrial Era," SocArXiv g9tv5, Center for Open Science.
    4. Siddhartha Paul Tiwari, 2022. "Re-emergence of Asia in the New Industrial Era," Technium Social Sciences Journal, Technium Science, vol. 29(1), pages 471-480, March.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    Banking; Competitiveness; Mobile Banking; Financial Transactions; Remittance; Telecom Operators; Mobile Banking apps; Mobile Technology;
    All these keywords.

    JEL classification:

    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D
    • O35 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Social Innovation
    • O4 - Economic Development, Innovation, Technological Change, and Growth - - Economic Growth and Aggregate Productivity
    • O43 - Economic Development, Innovation, Technological Change, and Growth - - Economic Growth and Aggregate Productivity - - - Institutions and Growth

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