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Thank You for Sharing! How knowledge sharing and information availability affect public employees' job satisfaction

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  • Fischer, Caroline
  • Döring, Matthias

Abstract

Purpose This research examines the impact of job-related knowledge sharing on information availability and job satisfaction for information-receiving employees in the public sector. Following self-determination theory, the study suggests that job satisfaction is only partly affected by knowledge sharing itself, but particularly through the availability of job-related information enabling the information receiver to work effectively. Methodology The hypotheses are tested with data from the U.S. Federal Employee Viewpoint Survey (FEVS) from 2018. Additionally, results are replicated with earlier waves of the survey. Findings Results show the positive impact of job-related knowledge sharing on job satisfaction, whereby the availability of job-relevant information mediates this relationship partially. Originality The results emphasize that knowledge sharing is a highly social process in which support and relatedness play a significant role for success in addition to the diffusion of information itself. Practical Implications This study confirms that managers should provide room for social interactions when introducing knowledge management practices.

Suggested Citation

  • Fischer, Caroline & Döring, Matthias, 2021. "Thank You for Sharing! How knowledge sharing and information availability affect public employees' job satisfaction," SocArXiv nvfsr, Center for Open Science.
    • Handle: RePEc:osf:socarx:nvfsr
    DOI: 10.31219/osf.io/nvfsr
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    3. A. Willem & M. Buelens, 2005. "Knowledge Sharing in Public Sector Organizations: The Effect of Organizational Characteristics on Interdepartmental Knowledge Sharing," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 05/344, Ghent University, Faculty of Economics and Business Administration.
    4. Andrew J. Noblet & John J. Rodwell, 2009. "Identifying the Predictors of Employee Health and Satisfaction in an Npm Environment," Public Management Review, Taylor & Francis Journals, vol. 11(5), pages 663-683, September.
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