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Pengaruh Kualitas Produk Dan Kualitas Pelayanan Terhadap Kepuasan Konsumen Dan Minat Beli Ulang

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  • Bahar, Arfiani
  • Sjahruddin, Herman

Abstract

This study aims to examine and analyze the quality of products, service quality, customer satisfaction and intention to buying on at McDonald's Alauddin Makassar. The population in this study are consumers of McDonald's Alauddin Makassar city. Samples numbered 80 respondents. Results of hypothesis testing are also using path analysis through SPSS version 21.0 prove that the quality of product and service quality affects on customer satisfaction, quality of service and customer satisfaction affect on intention to buying, the quality of the product does not affect on intention to buying.

Suggested Citation

  • Bahar, Arfiani & Sjahruddin, Herman, 2017. "Pengaruh Kualitas Produk Dan Kualitas Pelayanan Terhadap Kepuasan Konsumen Dan Minat Beli Ulang," INA-Rxiv tc2fe, Center for Open Science.
    • Handle: RePEc:osf:inarxi:tc2fe
    DOI: 10.31219/osf.io/tc2fe
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