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Public service delivery – What matters for successful implementation and what can policy leaders do?

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  • Landry Signé

Abstract

Why do policy implementation and public service delivery too often fail to achieve the goals initially formulated by policy leaders, and how to fix it? What matters for successful implementation and what can policy leaders do? In a previous paper, we proposed a synthesis of the study of policy implementation and the cause of policy failure. This policy paper explains the key factors leading to policy success, and provides policymakers with actionable solutions to help formulate and implement public policies successfully and deliver services to the level of expectations of citizens.

Suggested Citation

  • Landry Signé, 2017. "Public service delivery – What matters for successful implementation and what can policy leaders do?," Research papers & Policy papers 1705, Policy Center for the New South.
    • Handle: RePEc:ocp:rpaper:pp-1704
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    1. Wandersman, Abraham & Imm, Pamela & Chinman, Matthew & Kaftarian, Shakeh, 2000. "Getting to outcomes: a results-based approach to accountability," Evaluation and Program Planning, Elsevier, vol. 23(3), pages 389-395, August.
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    4. Sabatier, Paul A., 1986. "Top-Down and Bottom-Up Approaches to Implementation Research: a Critical Analysis and Suggested Synthesis," Journal of Public Policy, Cambridge University Press, vol. 6(1), pages 21-48, January.
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