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Using Professionally Trained Interpreters to Increase Patient/Provider Satisfaction: Does It Work?

Author

Listed:
  • Ann D. Bagchi
  • Stacy Dale
  • Natalya Verbitsky-Savitz
  • Sky Andrecheck

Abstract

Communication between patients and providers is critical in hospital emergency departments, but most interpretive services for non-English speakers—often provided via telephone or ad hoc by untrained bilingual staff or family member(s)—vary in quality.

Suggested Citation

  • Ann D. Bagchi & Stacy Dale & Natalya Verbitsky-Savitz & Sky Andrecheck, "undated". "Using Professionally Trained Interpreters to Increase Patient/Provider Satisfaction: Does It Work?," Mathematica Policy Research Reports f90739318fb2465c917ee6833, Mathematica Policy Research.
    • Handle: RePEc:mpr:mprres:f90739318fb2465c917ee683337a4be7
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