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Shifting boundaries and new technologies: A case study in the UK banking sector

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  • Scott, Susan V.
  • Walsham, Geoff

Abstract

This paper describes case study based research on the use of innovative computer-based decision support systems introduced into corporate lending processes in a major UK bank. It describes how the new technology was implicated in shifting boundaries: within the sector as a whole and in specific organizational delayering; between local/global dimensions of the loans process; and in the status of expertise and personal/professional risk. The case study is connected to broader debates in IS and social transformation through an analyses which relates aspects of the empirical material to themes from social theories of reflexive modernization. Some implications and conclusions are drawn for both the banking sector and IS research.

Suggested Citation

  • Scott, Susan V. & Walsham, Geoff, 1999. "Shifting boundaries and new technologies: A case study in the UK banking sector," LSE Research Online Documents on Economics 37870, London School of Economics and Political Science, LSE Library.
    • Handle: RePEc:ehl:lserod:37870
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    File URL: http://eprints.lse.ac.uk/37870/
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    References listed on IDEAS

    as
    1. Wanda J. Orlikowski & Jack J. Baroudi, 1991. "Studying Information Technology in Organizations: Research Approaches and Assumptions," Information Systems Research, INFORMS, vol. 2(1), pages 1-28, March.
    2. Eliezer Geisler, 1993. "Middle Managers as Internal Corporate Entrepreneurs: An Unfolding Agenda," Interfaces, INFORMS, vol. 23(6), pages 52-63, December.
    3. Jerry Hallier & Philip James, 1997. "Middle Managers and the Employee Psychological Contract: Agency, Protection and Advancement," Journal of Management Studies, Wiley Blackwell, vol. 34(5), pages 703-728, September.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    interpretevist perspective; banking industry; organizational change; strategic IS; computers and society;
    All these keywords.

    JEL classification:

    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes

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