IDEAS home Printed from https://ideas.repec.org/h/spr/prbchp/978-3-031-58839-6_7.html
   My bibliography  Save this book chapter

Varying Roles of Destination Management Organizations in the Digital Business Ecosystem of Tourist Destinations

In: Information and Communication Technologies in Tourism 2024

Author

Listed:
  • Volha Herasimovich

    (Nebrija University)

  • Aurkene Alzua-Sorzabal

    (Nebrija University
    University of Deusto)

  • Basagaitz Guereño-Omil

    (University of Deusto)

  • Daniela Thiel-Ellul

    (Nebrija University)

Abstract

Understanding the varying roles of Destination Management Organizations (DMOs) in shaping the digital ecosystem is needed in the management and governance of tourist destinations. However, the evaluation is intricate, needing extensive resources to analyze data from numerous stakeholders. This research uses the Digital Business Ecosystem (DBE) framework, hyperlink network analysis, and webometrics to address the complexities. The study examines DMOs’ roles in Gipuzkoa province, Spain, spotlighting its capital San Sebastian recognized as a Smart Destination. It scrutinizes connections of DMOs’ websites alongside websites of other tourism actors (N = 670) and more than 36,000 websites connected to the destination stakeholders’ network. DMOs have distinct roles in the DBE compared to other tourism sectors, with differences evident among DMO types. DMOs play connecting and mediating roles in destination, strengthening network ties and bridging various stakeholders. The study emphasizes the value of varying DMO connections for attracting website visitors. Future research should explore destinations with diverse tech adoption levels and digital transition strategies, while further categorizing stakeholders in the DBE and identifying various ICT actors and their network ties.

Suggested Citation

  • Volha Herasimovich & Aurkene Alzua-Sorzabal & Basagaitz Guereño-Omil & Daniela Thiel-Ellul, 2024. "Varying Roles of Destination Management Organizations in the Digital Business Ecosystem of Tourist Destinations," Springer Proceedings in Business and Economics, in: Katerina Berezina & Lyndon Nixon & Aarni Tuomi (ed.), Information and Communication Technologies in Tourism 2024, pages 61-66, Springer.
    • Handle: RePEc:spr:prbchp:978-3-031-58839-6_7
    DOI: 10.1007/978-3-031-58839-6_7
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:prbchp:978-3-031-58839-6_7. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.