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Information about:
Dirk Van den Poel

Personal Details | Affiliation | Works
This is information that was supplied by Dirk Van den Poel in registering through RePEc. If you are Dirk Van den Poel , you may change this information at RePEc. Or if you are not registered and would like to be listed as well, register at RePEc. When you register or update your RePEc registration, you may identify the papers and articles you have authored.

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Personal Details

First Name: Dirk
Middle Name:
Last Name: Van den Poel
Suffix:

RePEc Short-ID: pva154

Email:
Homepage: http://www.crm.ugent.be
Postal Address: Faculty of Economics and Business Administration Department of Marketing Hoveniersberg 24 B-9000 Gent Belgium
Phone: +32 9 264 89 80

Affiliation

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Lists

This author is among the top 5% authors according to these criteria:
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Works

| Working papers | Articles | Access and download statistics | Citations (if any)| NEP Fields |
Download all references for this author: available formats: HTML, plain text, BibTeX, RIS (EndNote), ReDIF

Working papers

  1. J. Burez & D. Van Den Poel, 2008. "Handling class imbalance in customer churn prediction," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 08/517, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]

  2. K. Coussement & D. Van Den Poel, 2008. "Integrating the Voice of Customers through Call Center Emails into a Decision Support System for Churn Prediction," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 08/502, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]

  3. J. Burez & D. Van Den Poel, 2007. "Separating Financial From Commercial Customer Churn: A Modeling Step Towards Resolving The Conflict Between The Sales And Credit Department," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 07/476, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]

  4. A. Prinzie & D. Van Den Poel, 2007. "Predicting home-appliance acquisition sequences: Markov/Markov for Discrimination and survival analysis for modeling sequential information in NPTB models," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 07/442, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]

  5. B. Larivière & D. Van Den Poel, 2007. "Banking behaviour after the lifecycle event of “moving in together”: An exploratory study of the role of marketing investments," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 07/433, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]
    Published as:

  6. K. Coussement & D. Van Den Poel, 2007. "Improving Customer Complaint Management by Automatic Email Classification Using Linguistic Style Features as Predictors," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 07/481, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]

  7. A. Prinzie & D. Van Den Poel, 2007. "Random Multiclass Classification: Generalizing Random Forests to Random MNL and Random NB," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 07/469, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]

  8. A. Prinzie & D. Van Den Poel, 2007. "Random Forrests for Multiclass classification: Random Multinomial Logit," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 07/435, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]

  9. Maarten Dossche & Freddy Heylen & Dirk Van den Poel, 2006. "The kinked demand curve and price rigidity : evidence from scanner data," Research series 200610-11, National Bank of Belgium. [Downloadable!]
    Other versions:

  10. K. Coussement & D. Van Den Poel, 2006. "Churn Prediction in Subscription Services: an Application of Support Vector Machines While Comparing Two Parameter-Selection Techniques," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 06/412, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]

  11. G. Verstraeten & D. Van Den Poel, 2006. "Using Predicted Outcome Stratified Sampling to Reduce the Variability in Predictive Performance of a One-Shot Train-and-Test Split for Individual Customer Predictions," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 06/360, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]

  12. A. Prinzie & D. Van Den Poel, 2006. "Exploiting Randomness for Feature Selection in Multinomial Logit: a CRM Cross-Sell Application," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 06/390, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]

  13. W. Buckinx & D. Van Den Poel, 2005. "Assessing and exploiting the profit function by modeling the net impact of targeted marketing," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 05/330, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]

  14. J. Burez & D. Van Den Poel, 2005. "CRM at a Pay-TV Company: Using Analytical Models to Reduce Customer Attrition by Targeted Marketing for Subscription Services," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 05/348, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]

  15. A. Prinzie & D. Van Den Poel, 2005. "Incorporating sequential information into traditional classification models by using an element/position- sensitive SAM," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 05/292, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]

  16. W. Buckinx & G. Verstraeten & D. Van Den Poel, 2005. "Predicting Customer Loyalty Using The Internal Transactional Database," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 05/324, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]

  17. B. Larivière & D. Van Den Poel, 2005. "Investigating the post-complaint period by means of survival analysis," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 05/299, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]

  18. A. Prinzie & D. Van Den Poel, 2005. "Constrained optimization of data-mining problems to improve model performance: A direct-marketing application," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 05/298, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]

  19. B. Vindevogel & D. Van Den Poel & G. Wets, 2004. "Why promotion strategies based on market basket analysis do not work," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 04/262, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]

  20. G. Verstraeten & D. Van Den Poel, 2004. "The Impact of Sample Bias on Consumer Credit Scoring Performance and Profitability," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 04/232, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]

  21. B. Vindevogel & D. Van Den Poel & G. Wets, 2004. "Dynamic cross-sales effects of price promotions: Empirical generalizations," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 04/276, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]

  22. B. Larivière & D. Van Den Poel, 2004. "Investigating the role of product features in preventing customer churn, by using survival analysis and choice modeling: The case of financial services," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 04/223, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]

  23. B. Baesens & T. Van Gestel & M. Stepanova & D. Van Den Poel, 2004. "Neural Network Survival Analysis for Personal Loan Data," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 04/281, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]

  24. T. Van Gestel & B. Baesens & J. A.K. Suykens & D. Van Den Poel & D.-E. Baestaens & Bm. Willekens, 2004. "Bayesian Kernel-Based Classification for Financial Distress Detection," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 04/247, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]
    Published as:

  25. B. Larivière & D. Van Den Poel, 2004. "Predicting Customer Retention and Profitability by Using Random Forests and Regression Forests Techniques," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 04/282, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]

  26. A. Prinzie & D. Van Den Poel, 2003. "Investigating Purchasing Patterns for Financial Services using Markov, MTD and MTDg Models," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 03/213, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]

  27. D. Van Den Poel & B. Larivière, 2003. "Customer Attrition Analysis For Financial Services Using Proportional Hazard Models," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 03/164, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]
    Published as:

  28. W. Buckinx & D. Van Den Poel, 2003. "Customer Base Analysis: Partial Defection of Behaviorally-Loyal Clients in a Non-Contractual FMCG Retail Setting," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 03/178, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]
    Published as:

  29. D. Van Den Poel, 2003. "Predicting Mail-Order Repeat Buying: Which Variables Matter?," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 03/191, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]

  30. W.R Buckinx & D. Van Den Poel, 2003. "Predicting Online Purchasing Behavior," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 03/195, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]
    Published as:

  31. W. Buckinx & E. Moons & D. Van Den Poel & G. Wets, 2003. "Customer-Adapted Coupon Targeting Using Feature Selection," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 03/201, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]

  32. D. VAN DEN POEL & Jan J. DE SCHAMPHELAERE & G. WETS, 2003. "Direct and Indirect Effects of Retail Promotions," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 03/202, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]

  33. P. Van Kenhove & K. De Wulf & D. Van Den Poelt, 2003. "Does Attitudinal Commitment to Stores Always Lead to Behavioral Loyalty? The Moderating Effect of Age," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 03/168, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]

  34. J.J. Jonker & N. Piersma & D. Van den Poel, 2002. "Joint optimization of customer segmentation and marketing policy to maximize long-term profitability," Econometric Institute Report 271, Erasmus University Rotterdam, Econometric Institute. [Downloadable!]
    Other versions:

  35. B. Baesens & G. Verstraeten & D. Van Den Poel & M. Egmont-Petersen & P. Van Kenhove & J. Vanthienen, 2002. "Bayesian Network Classifiers for Identifying the Slope of the Customer - Lifecycle of Long-Life Customers," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 02/154, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]
    Published as:

Articles

  1. Lariviere, Bart & Van den Poel, Dirk, 2007. "Banking behaviour after the lifecycle event of "moving in together": An exploratory study of the role of marketing investments," European Journal of Operational Research, Elsevier, vol. 183(1), pages 345-369, November. [Downloadable!] (restricted)
    Other versions:

  2. Gestel, Tony Van & Baesens, Bart & Suykens, Johan A.K. & Van den Poel, Dirk & Baestaens, Dirk-Emma & Willekens, Marleen, 2006. "Bayesian kernel based classification for financial distress detection," European Journal of Operational Research, Elsevier, vol. 172(3), pages 979-1003, August. [Downloadable!] (restricted)
    Other versions:

  3. Prinzie, Anita & Van den Poel, Dirk, 2006. "Investigating purchasing-sequence patterns for financial services using Markov, MTD and MTDg models," European Journal of Operational Research, Elsevier, vol. 170(3), pages 710-734, May. [Downloadable!] (restricted)

  4. Van den Poel, Dirk & Buckinx, Wouter, 2005. "Predicting online-purchasing behaviour," European Journal of Operational Research, Elsevier, vol. 166(2), pages 557-575, October. [Downloadable!] (restricted)
    Other versions:

  5. Buckinx, Wouter & Van den Poel, Dirk, 2005. "Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting," European Journal of Operational Research, Elsevier, vol. 164(1), pages 252-268, July. [Downloadable!] (restricted)
    Other versions:

  6. Baesens, Bart & Verstraeten, Geert & Van den Poel, Dirk & Egmont-Petersen, Michael & Van Kenhove, Patrick & Vanthienen, Jan, 2004. "Bayesian network classifiers for identifying the slope of the customer lifecycle of long-life customers," European Journal of Operational Research, Elsevier, vol. 156(2), pages 508-523, July. [Downloadable!] (restricted)
    Other versions:

  7. Van den Poel, Dirk & Lariviere, Bart, 2004. "Customer attrition analysis for financial services using proportional hazard models," European Journal of Operational Research, Elsevier, vol. 157(1), pages 196-217, August. [Downloadable!] (restricted)
    Other versions:

  8. Baesens, Bart & Viaene, Stijn & Van den Poel, Dirk & Vanthienen, Jan & Dedene, Guido, 2002. "Bayesian neural network learning for repeat purchase modelling in direct marketing," European Journal of Operational Research, Elsevier, vol. 138(1), pages 191-211, April. [Downloadable!] (restricted)

  9. Van den Poel, Dirk & Leunis, Joseph, 1999. "Consumer Acceptance of the Internet as a Channel of Distribution," Journal of Business Research, Elsevier, vol. 45(3), pages 249-256, July. [Downloadable!] (restricted)

NEP Fields

35 papers by this author were announced in NEP, and specifically in the following field reports (number of papers):
  1. NEP-BAN: Banking (1) 2007-02-10
  2. NEP-BEC: Business Economics (5) 2004-12-12 2005-02-13 2005-02-20 2005-04-24 2005-09-29 Author is listed
  3. NEP-CBE: Cognitive & Behavioural Economics (1) 2003-03-19
  4. NEP-CMP: Computational Economics (4) 2003-03-19 2004-08-31 2005-02-20 2005-09-29
  5. NEP-COM: Industrial Competition (3) 2003-11-30 2003-11-30 2004-02-01
  6. NEP-CUL: Cultural Economics (1) 2006-03-05
  7. NEP-DCM: Discrete Choice Models (7) 2003-09-24 2004-06-02 2006-10-28 2007-02-10 2007-02-10 2007-03-17 2007-09-02 Author is listed
  8. NEP-ECM: Econometrics (9) 2004-06-09 2004-08-31 2005-02-13 2006-03-11 2006-10-28 2007-02-10 2007-03-17 2007-09-02 2008-06-27 Author is listed
  9. NEP-ETS: Econometric Time Series (1) 2004-08-31
  10. NEP-FIN: Finance (2) 2004-02-01 2004-08-31
  11. NEP-ICT: Information & Communication Technologies (3) 2005-09-29 2007-10-20 2008-04-04
  12. NEP-INO: Innovation (1) 2004-06-02
  13. NEP-MAC: Macroeconomics (2) 2006-10-21 2007-02-10
  14. NEP-MIC: Microeconomics (1) 2007-02-10
  15. NEP-MKT: Marketing (9) 2005-09-29 2005-11-12 2006-03-05 2006-03-11 2006-11-12 2007-02-10 2007-09-09 2007-10-20 2008-04-04 Author is listed
  16. NEP-NET: Network Economics (2) 2002-06-13 2004-04-11
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This page was last updated on 2008-11-10.

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