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Role of Hotel Management Crisis in Covid-19 and Post-Covid-19 Period: A Case Study of Opatija Riviera Micro-Region in Croatia

Author

Listed:
  • Alkier Romina

    (1 Faculty of Tourism and Hospitality Management Opatija, University of Rijeka, Opatija, Croatia)

  • Milojica Vedran

    (2 Faculty of Tourism and Hospitality Management Opatija, University of Rijeka, Opatija, Croatia)

  • Roblek Vasja

    (3 Independent researcher, Ljubljana, Slovenia)

Abstract

Due to the COVID-19 pandemic, interest in studying crisis influences grew in the last three years since it significantly impacted tourism and hospitality. Observing adaptations and transformations in hotel business models is necessary for tourism and hospitality firms to remain successful and competitive. The purpose of this qualitative case study is to critically analyse crisis management processes and management decisions regarding changes and adaptations in strategies and business model innovations to facilitate recovery, resilience, and sustained growth of hotels in the Croatian micro-region Opatija Riviera in Covid-19 and post-Covid-19 period.

Suggested Citation

  • Alkier Romina & Milojica Vedran & Roblek Vasja, 2023. "Role of Hotel Management Crisis in Covid-19 and Post-Covid-19 Period: A Case Study of Opatija Riviera Micro-Region in Croatia," Organizacija, Sciendo, vol. 56(4), pages 324-341, November.
    • Handle: RePEc:vrs:organi:v:56:y:2023:i:4:p:324-341:n:1
    DOI: 10.2478/orga-2023-0022
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