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The Value of Postgraduate Students Opinions in the Quality Management of Academic E-Learning

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  • Rembielak Grażyna

    (Warsaw University of Technology, Business School, Warsaw, POLAND)

  • Marciniak Renata

    (University of Vic-Central University of Catalonia (UVic-UCC), Faculty of Social Sciences at Manresa, SPAIN)

Abstract

The quality of online education is of interest to universities around the world. Only high quality and cyclical evaluation are the conditions for obtaining students’ satisfaction with this form of education. In the pandemic era, digital dissemination and open education have become a special obligation of academic education. This paper aims to present the opinions of postgraduate students on the quality of e-learning forced by the Covid-19 pandemic. The study was conducted using an online survey questionnaire sent to all 173 MBA and Executive MBA (EMBA) students studying during the pandemic era in Poland's leading Business School, 40% of whom returned completed valid surveys. Students assessed aspects of e-learning such as teaching materials, communication with lecturers, the attractiveness of online classes, networking, strategies, and criteria for evaluating didactic activities, e-learning platform, and support received from the university. The results showed that although most examined aspects are perceived very well or well by the students, there is always some space for improvement. Despite the fact that the study was conducted on a small sample of students, their opinions obtained during the survey provide valuable information to universities about the quality of postgraduate e-learning from its main actors, that is, students. Based on this, the paper presents clear recommendations to universities on how the quality of online education could be managed and improved.

Suggested Citation

  • Rembielak Grażyna & Marciniak Renata, 2021. "The Value of Postgraduate Students Opinions in the Quality Management of Academic E-Learning," Foundations of Management, Sciendo, vol. 13(1), pages 183-194, January.
    • Handle: RePEc:vrs:founma:v:13:y:2021:i:1:p:183-194:n:2
    DOI: 10.2478/fman-2021-0014
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    References listed on IDEAS

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    1. -, 2020. "Education in the time of COVID-19," Coediciones, Naciones Unidas Comisión Económica para América Latina y el Caribe (CEPAL), number 45905 edited by Eclac, March.
    2. -, 2020. "Education in the time of COVID-19," Libros y Documentos Institucionales, Naciones Unidas Comisión Económica para América Latina y el Caribe (CEPAL), number 45905 edited by Eclac, March.
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    More about this item

    Keywords

    e-learning; education; online education; quality of education; higher education; quality assessment;
    All these keywords.

    JEL classification:

    • I2 - Health, Education, and Welfare - - Education
    • I21 - Health, Education, and Welfare - - Education - - - Analysis of Education
    • I23 - Health, Education, and Welfare - - Education - - - Higher Education; Research Institutions
    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing
    • M0 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General

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