IDEAS home Printed from https://ideas.repec.org/a/taf/servic/v40y2020i15-16p1064-1086.html
   My bibliography  Save this article

The genealogy of service innovation: the research field tells its own story

Author

Listed:
  • Marina Figueiredo Moreira
  • George Kuk
  • Tomas de Aquino Guimaraes
  • Pedro Henrique Melo Albuquerque

Abstract

This paper examines the development of service innovation as a research field since the publication of Richard Barras’ seminal paper ‘Towards a Theory of Innovation in Services’ in 1986. It presents an exhaustive literature review of 31 years of research on service innovation. It offers some cross-sectorial perspectives on twelve key themes emerging from the literature, and on the broader research landscape and trajectories. Researchers, technologists and policy makers in the field of service innovation face issues arising from theories borrowed from economics since the 1980s and evolving through operationalization of its core themes over the last 20 years. After a description of the field, theoretical underpinnings of the field drawn from organization and management theory are discussed. The field has reached a stage where it can provide theoretical knowledge beyond the scope of the original service innovation theory, such as social innovations. A research agenda is suggested in both theoretical and thematic perspectives.

Suggested Citation

  • Marina Figueiredo Moreira & George Kuk & Tomas de Aquino Guimaraes & Pedro Henrique Melo Albuquerque, 2020. "The genealogy of service innovation: the research field tells its own story," The Service Industries Journal, Taylor & Francis Journals, vol. 40(15-16), pages 1064-1086, December.
  • Handle: RePEc:taf:servic:v:40:y:2020:i:15-16:p:1064-1086
    DOI: 10.1080/02642069.2020.1732355
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/02642069.2020.1732355
    Download Restriction: Access to full text is restricted to subscribers.

    File URL: https://libkey.io/10.1080/02642069.2020.1732355?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Mu, Yu & Bossink, Bart & Vinig, Tsvi, 2022. "Developing a classification scheme of service innovation," Annals of Tourism Research, Elsevier, vol. 95(C).
    2. Amankwah-Amoah, Joseph & Adomako, Samuel, 2021. "The effects of knowledge integration and contextual ambidexterity on innovation in entrepreneurial ventures," Journal of Business Research, Elsevier, vol. 127(C), pages 312-321.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:servic:v:40:y:2020:i:15-16:p:1064-1086. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/FSIJ20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.