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New Public Management and Citizens' Perceptions of Local Service Efficiency, Responsiveness, Equity and Effectiveness

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  • Rhys Andrews
  • Steven Van de Walle

Abstract

We examine the relationship between a range of new public management (NPM) practices and citizens' perceptions of service efficiency, responsiveness, equity and effectiveness in English local governments. We find that public-private relationships have a negative relationship with citizens' perceptions of all four dimensions of local service performance, but an entrepreneurial strategic orientation exhibits a positive association with all four. Performance management is also likely to positively influence rather than negatively influencing citizens' perceptions of local public services. Further analysis revealed that the impact of NPM practices varies according to the level of socio-economic disadvantage confronted by local governments.

Suggested Citation

  • Rhys Andrews & Steven Van de Walle, 2013. "New Public Management and Citizens' Perceptions of Local Service Efficiency, Responsiveness, Equity and Effectiveness," Public Management Review, Taylor & Francis Journals, vol. 15(5), pages 762-783, June.
    • Handle: RePEc:taf:pubmgr:v:15:y:2013:i:5:p:762-783
    DOI: 10.1080/14719037.2012.725757
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    References listed on IDEAS

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    1. Brian E. Dollery & Joseph Garcea & Edward C. LeSage Jr (ed.), 2008. "Local Government Reform," Books, Edward Elgar Publishing, number 12592.
    2. Brian E. Dollery & Lorenzo Robotti (ed.), 2008. "The Theory and Practice of Local Government Reform," Books, Edward Elgar Publishing, number 12719.
    3. Julian Le Grand, 2007. "Introduction to The Other Invisible Hand: Delivering Public Services through Choice and Competition," Introductory Chapters, in: The Other Invisible Hand: Delivering Public Services through Choice and Competition, Princeton University Press.
    4. Pollitt, Christopher & Bouckaert, Geert, 2004. "Public Management Reform: A Comparative Analysis," OUP Catalogue, Oxford University Press, edition 2, number 9780199268498.
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