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Loan officers and loan ‘delinquency’ in Microfinance: A Zambian case

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  • Rob Dixon
  • John Ritchie
  • Juliana Siwale

Abstract

The paper seeks to promote greater understanding of the importance of loan officers in group-based microfinance by explaining their actual roles, dilemmas and tensions when working with poor clients. Few existing studies have used data outside Bangladesh and most focus upon relatively well-performing institutions. Using data from Zambia this study focuses on the recent crisis of Christian Enterprise Trust of Zambia (CETZAM) and the effects of its practices for accounting for and dealing with defaulters. The findings firstly show that loan officers faced powerful hierarchical accountability pressures and pursued inappropriate methods to compel further repayments to resolve this crisis. Its approach to borrower default was found to be stressful for loan officers and potentially detrimental for CETZAM’s own short and long-term survival by reducing client loyalty and trust.

Suggested Citation

  • Rob Dixon & John Ritchie & Juliana Siwale, 2007. "Loan officers and loan ‘delinquency’ in Microfinance: A Zambian case," Accounting Forum, Taylor & Francis Journals, vol. 31(1), pages 47-71, March.
    • Handle: RePEc:taf:accfor:v:31:y:2007:i:1:p:47-71
    DOI: 10.1016/j.accfor.2006.11.005
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    Cited by:

    1. Silvia Dorado & Ying Chen & Andrea M. Prado & Virginia Simon, 2022. "Attuned HRM Systems for Social Enterprises," Journal of Business Ethics, Springer, vol. 178(3), pages 829-848, July.
    2. Debdatta Pal & Subrata K. Mitra, 2018. "The efficiency of microfinance institutions with problem loans: A directional distance function approach," Computational and Mathematical Organization Theory, Springer, vol. 24(3), pages 285-307, September.
    3. Popoola, Oluwatoyin Muse Johnson & Rayaan, Baz & Samsudin, Rose Shamsiah & Ahmad, Ayoib B. Che, 2016. "The Moderating role of Capability Element of Fraud on Internal Industry Factors and Fraud Prevention in Saudi Arabian Banking Sector," MPRA Paper 75945, University Library of Munich, Germany.
    4. Tchakoute Tchuigoua, Hubert, 2018. "Which types of microfinance institutions decentralize the loan approval process?," The Quarterly Review of Economics and Finance, Elsevier, vol. 67(C), pages 237-244.
    5. Isabelle Agier & Ariane Szafarz, 2013. "Subjectivity in credit allocation to micro-entrepreneurs: evidence from Brazil," Small Business Economics, Springer, vol. 41(1), pages 263-275, June.
    6. Emilios Galariotis & Christophe Villa & Nurmukhammad Yusupov, 2011. "Recent Advances in Lending to the Poor with Asymmetric Information," Journal of Development Studies, Taylor & Francis Journals, vol. 47(9), pages 1371-1390, July.
    7. Danson, Mike & Galloway, Laura & Sherif, Mohamed, 2021. "From unemployment to self-employment: Can enterprise policy intensify the risks of poverty?," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 75(C).
    8. Ellis Kofi, Akwaa-Sekyi & Portia, Bosompra, 2015. "Determinants of business loan default in Ghana," MPRA Paper 71961, University Library of Munich, Germany.
    9. Shahid Razzaque, 2019. "Choice of Microfinance Contracts and Repayment Rates under Individual Lending: An Artefactual Field Experiment from Pakistan," PIDE-Working Papers 2019:166, Pakistan Institute of Development Economics.
    10. Godfroid, Cécile & Otiti, Naome & Mersland, Roy, 2022. "Employee tenure and staff performance: The case of a social enterprise," Journal of Business Research, Elsevier, vol. 139(C), pages 457-467.
    11. Padmavathi Koride & Anjula Gurtoo, 2019. "A Comparison of Borrowing and Default Behaviour Between Men and Women," Studies in Microeconomics, , vol. 7(2), pages 189-209, December.
    12. Czura, Kristina & Englmaier, Florian & Ho, Hoa & Spantig, Lisa, 2022. "Microfinance loan officers before and during Covid-19: Evidence from India," World Development, Elsevier, vol. 152(C).
    13. Md Aslam Mia & Lucia Dalla Pellegrina & Wai‐Yan Wong, 2022. "Female participation and financial performance of microfinance institutions: Evidence from transition economies," Development Policy Review, Overseas Development Institute, vol. 40(5), September.
    14. Nicola Banks & Dan Brockington & David Hulme & Mathilde Maitrot, 2019. "Interrogating Microfinance Performance Beyond Products, Clients and the Environment: Insights From the Work of BRAC in Tanzania," The European Journal of Development Research, Palgrave Macmillan;European Association of Development Research and Training Institutes (EADI), vol. 31(3), pages 339-363, July.
    15. Julie De Pril & Cécile Godfroid, 2017. "How to Reconcile Financial Incentives and Prosocial Motivation of Loan Officers in Microfinance?," Working Papers CEB 17-011, ULB -- Universite Libre de Bruxelles.
    16. Tchakoute-Tchuigoua, Hubert & Soumaré, Issouf, 2019. "The effect of loan approval decentralization on microfinance institutions' outreach and loan portfolio quality," Journal of Business Research, Elsevier, vol. 94(C), pages 1-17.
    17. World Bank Group, 2015. "Stocktaking of the Housing Sector in Sub-Saharan Africa," World Bank Publications - Reports 23358, The World Bank Group.
    18. Milanov, Hana & Justo, Rachida & Bradley, Steven W., 2015. "Making the most of group relationships: The role of gender and boundary effects in microcredit groups," Journal of Business Venturing, Elsevier, vol. 30(6), pages 822-838.
    19. Hossain, Shahadat & Galbreath, Jeremy & Hasan, Mostafa Monzur & Randøy, Trond, 2020. "Does competition enhance the double-bottom-line performance of microfinance institutions?," Journal of Banking & Finance, Elsevier, vol. 113(C).

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