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Elicitation of Tacit Knowledge Using Soft Systems Methodology

Author

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  • Payam Hanafizadeh

    (Allameh Tabataba’i University)

  • Fakhrossadat Ghamkhari

    (Allameh Tabataba’i University)

Abstract

Elicitation of tacit knowledge is of paramount importance in organizations for novice people’s use of experts’ knowledge. One of the shortcomings of knowledge elicitation techniques is lack of consensus among experts in eliciting tacit knowledge. In other words, experienced individuals have different viewpoints regarding the statement of complicated knowledge activities. Hence, using soft thinking approach, it is tried to establish agreement among experts and solve the problems of previous techniques. In the present study, a combination of concept mapping, scenario making, teach back, and card sorting techniques within the framework of soft systems methodology have been used. In this way, a methodology is presented for eliciting tacit knowledge.

Suggested Citation

  • Payam Hanafizadeh & Fakhrossadat Ghamkhari, 2019. "Elicitation of Tacit Knowledge Using Soft Systems Methodology," Systemic Practice and Action Research, Springer, vol. 32(5), pages 521-555, October.
    • Handle: RePEc:spr:syspar:v:32:y:2019:i:5:d:10.1007_s11213-018-9472-9
    DOI: 10.1007/s11213-018-9472-9
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    References listed on IDEAS

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    1. Ikujiro Nonaka & Georg von Krogh, 2009. "Perspective---Tacit Knowledge and Knowledge Conversion: Controversy and Advancement in Organizational Knowledge Creation Theory," Organization Science, INFORMS, vol. 20(3), pages 635-652, June.
    2. Ikujiro Nonaka, 1994. "A Dynamic Theory of Organizational Knowledge Creation," Organization Science, INFORMS, vol. 5(1), pages 14-37, February.
    3. I Munro & J Mingers, 2002. "The use of multimethodology in practice—results of a survey of practitioners," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 53(4), pages 369-378, April.
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    Cited by:

    1. Alexandre de A. Gomes Júnior & Vanessa B. Schramm & Fernando Schramm, 2023. "Problem Structuring Methods in Social-Ecological Systems," Systemic Practice and Action Research, Springer, vol. 36(3), pages 461-478, June.
    2. Alexandre de A. Gomes Júnior & Vanessa B. Schramm, 2022. "Problem Structuring Methods: A Review of Advances Over the Last Decade," Systemic Practice and Action Research, Springer, vol. 35(1), pages 55-88, February.
    3. Kevin Suryaatmaja & Dermawan Wibisono & Achmad Ghazali & Rachma Fitriati, 2020. "Uncovering the failure of Agile framework implementation using SSM-based action research," Palgrave Communications, Palgrave Macmillan, vol. 6(1), pages 1-18, December.
    4. Payam Hanafizadeh & Mahdi Barkhordari Firouzabadi & Khuong Minh Vu, 2021. "Insight monetization intermediary platform using recommender systems," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(2), pages 269-293, June.

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