IDEAS home Printed from https://ideas.repec.org/a/spr/svcbiz/v14y2020i1d10.1007_s11628-020-00412-x.html
   My bibliography  Save this article

Team innovation in retail services: the role of ambidextrous leadership and team learning

Author

Listed:
  • La Anh Duc

    (University of Economics, HCM City)

  • Nguyen Dinh Tho

    (University of Economics, HCM City
    Western Sydney University)

  • Dilupa Nakandala

    (Western Sydney University)

  • Yi-Chen Lan

    (Western Sydney University)

Abstract

Drawing upon the ambidextrous leadership theory for innovation, this study investigates the role of opening and closing leadership behaviors in both exploratory and exploitative learning in teams, and subsequently, in team innovation in the context of retail services. Results based on a survey data set collected from 296 team leaders in retail services in two major cities in Vietnam show that opening leadership behavior positively affects team exploratory learning and closing leadership behavior underlies team exploitative learning. Further, the interaction between opening and closing leadership behaviors positively affects both team exploratory and exploitative learning. Finally, these two types of team learning enhance team innovation. Our findings extend the existing literature on ambidextrous leadership, learning, and innovation to the team level in a transitioning economy and suggest possible ways for team leaders to enhance team innovation performance.

Suggested Citation

  • La Anh Duc & Nguyen Dinh Tho & Dilupa Nakandala & Yi-Chen Lan, 2020. "Team innovation in retail services: the role of ambidextrous leadership and team learning," Service Business, Springer;Pan-Pacific Business Association, vol. 14(1), pages 167-186, March.
    • Handle: RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-020-00412-x
    DOI: 10.1007/s11628-020-00412-x
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s11628-020-00412-x
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s11628-020-00412-x?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. David Doloreux & Ekaterina Turkina & Ari Van Assche, 2019. "Innovation type and external knowledge search strategies in KIBS: evidence from Canada," Service Business, Springer;Pan-Pacific Business Association, vol. 13(3), pages 509-530, September.
    2. James G. March, 1991. "Exploration and Exploitation in Organizational Learning," Organization Science, INFORMS, vol. 2(1), pages 71-87, February.
    3. Lucia Crevani & Kristina Palm & Annika Schilling, 2011. "Innovation management in service firms: a research agenda," Service Business, Springer;Pan-Pacific Business Association, vol. 5(2), pages 177-193, June.
    4. Taegoo Terry Kim & Osman M. Karatepe & Gyehee Lee, 2018. "Psychological contract breach and service innovation behavior: psychological capital as a mediator," Service Business, Springer;Pan-Pacific Business Association, vol. 12(2), pages 305-329, June.
    5. Rajagopal, 2014. "Organizations and Innovation," Palgrave Macmillan Books, in: Architecting Enterprise, chapter 3, pages 58-86, Palgrave Macmillan.
    6. Yoshida, Diah Tuhfat & Sendjaya, Sen & Hirst, Giles & Cooper, Brian, 2014. "Does servant leadership foster creativity and innovation? A multi-level mediation study of identification and prototypicality," Journal of Business Research, Elsevier, vol. 67(7), pages 1395-1404.
    7. Konstantinos Kostopoulos & Nikos Bozionelos, 2011. "Team Exploratory and Exploitative Learning : Psychological Safety, Task Conflict, and Team Performance," Post-Print hal-02312095, HAL.
    8. Ye, Qingyan & Wang, Duanxu & Guo, Weixiao, 2019. "Inclusive leadership and team innovation: The role of team voice and performance pressure," European Management Journal, Elsevier, vol. 37(4), pages 468-480.
    9. Peter Wyer & Stephen Donohoe & Patrick Matthews, 2010. "Fostering strategic learning capability to enhance creativity in small service businesses," Service Business, Springer;Pan-Pacific Business Association, vol. 4(1), pages 9-26, March.
    10. Insu Cho & Heejun Park & Jeongil Choi, 2011. "The impact of diversity of innovation channels on innovation performance in service firms," Service Business, Springer;Pan-Pacific Business Association, vol. 5(3), pages 277-294, September.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Gökhan Akıncı & Lutfihak Alpkan & Bora Yıldız & Gaye Karacay, 2022. "The Link between Ambidextrous Leadership and Innovative Work Behavior in a Military Organization: The Moderating Role of Climate for Innovation," Sustainability, MDPI, vol. 14(22), pages 1-19, November.
    2. Pashchenko Yana & Ye Chengang & Zhu Yue, 2022. "Organizational Ambidexterity and Crowdsourcing Through the Lens of Open Innovation: A Systematic Literature Review," International Journal of Science and Business, IJSAB International, vol. 8(1), pages 95-111.
    3. Víctor Mercader & Esthela Galván-Vela & Rafael Ravina-Ripoll & Cristina Raluca Gh. Popescu, 2021. "A Focus on Ethical Value under the Vision of Leadership, Teamwork, Effective Communication and Productivity," JRFM, MDPI, vol. 14(11), pages 1-32, November.
    4. Marinko Skare & Domingo Riberio Soriano, 2022. "Explaining COVID-19 shock wave mechanism in the European service industry using convergence clubs analysis," Service Business, Springer;Pan-Pacific Business Association, vol. 16(2), pages 283-307, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Chung-Jen Wang & Chang-Yen Tsai, 2014. "Managing innovation and creativity in organizations: an empirical study of service industries in Taiwan," Service Business, Springer;Pan-Pacific Business Association, vol. 8(2), pages 313-335, June.
    2. Dario Blanco-Fernandez & Stephan Leitner & Alexandra Rausch, 2022. "Interactions between the individual and the group level in organizations: The case of learning and autonomous group adaptation," Papers 2203.09162, arXiv.org.
    3. Alexandre Momparler & Carlos Lassala & Domingo Ribeiro, 2013. "Efficiency in banking services: a comparative analysis of Internet-primary and branching banks in the US," Service Business, Springer;Pan-Pacific Business Association, vol. 7(4), pages 641-663, December.
    4. Ai-xiang Zheng, 2024. "Does learning ambidexterity affect the sense of urban integration among new-generation migrant workers in China? An empirical study based on career growth and environmental dynamism," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-12, December.
    5. Gupeng Zhang & Xiao Wang & Hongbo Duan, 2020. "Obscure but important: examining the indirect effects of alliance networks in exploratory and exploitative innovation paradigms," Scientometrics, Springer;Akadémiai Kiadó, vol. 124(3), pages 1745-1764, September.
    6. Mahmoud Ibrahim Fallatah, 2021. "Innovating in the Desert: a Network Perspective on Knowledge Creation in Developing Countries," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 12(3), pages 1533-1551, September.
    7. Insu Cho & Heejun Park & Joseph Kim, 2012. "The moderating effect of innovation protection mechanisms on the competitiveness of service firms," Service Business, Springer;Pan-Pacific Business Association, vol. 6(3), pages 369-386, September.
    8. Maria de Lurdes Calisto & Soumodip Sarkar, 2017. "Innovation and corporate entrepreneurship in service businesses," Service Business, Springer;Pan-Pacific Business Association, vol. 11(3), pages 581-600, September.
    9. Volery, Thierry & Tarabashkina, Liudmila, 2021. "The impact of organisational support, employee creativity and work centrality on innovative work behaviour," Journal of Business Research, Elsevier, vol. 129(C), pages 295-303.
    10. Yu Zhou & Guangjian Liu & Xiaoxi Chang & Ying Hong, 2021. "Top-down, bottom-up or outside-in? An examination of triadic mechanisms on firm innovation in Chinese firms," Asian Business & Management, Palgrave Macmillan, vol. 20(1), pages 131-162, February.
    11. Andreas Strobl & Jessica Niedermair & Kurt Matzler & Tobias Mussner, 2019. "Triggering Subordinate Innovation Behavior: The Influence Of Leaders’ Dark Personality Traits And Level 5 Leadership Behavior," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 23(05), pages 1-37, June.
    12. Vrontis, Demetris & Basile, Gianpaolo & Simona Andreano, M. & Mazzitelli, Andrea & Papasolomou, Ioanna, 2020. "The profile of innovation driven Italian SMEs and the relationship between the firms’ networking abilities and dynamic capabilities," Journal of Business Research, Elsevier, vol. 114(C), pages 313-324.
    13. H. Emre Yildiz & Adis Murtic & Udo Zander & Anders Richtnér, 2019. "What Fosters Individual-Level Absorptive Capacity in MNCs? An Extended Motivation–Ability–Opportunity Framework," Management International Review, Springer, vol. 59(1), pages 93-129, February.
    14. Mohamed Laid Ouakouak & Noufou Ouedraogo, 2017. "Antecedents Of Employee Creativity And Organisational Innovation: An Empirical Study," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 21(07), pages 1-26, October.
    15. Thomas J. Hannigan & Alessandra Perri & Vittoria Giada Scalera, 2016. "The Dispersed Multinational: Does Connectedness Across Spatial Dimensions Lead to Broader Technological Search?," Working Papers 11, Department of Management, Università Ca' Foscari Venezia.
    16. Fonseca, Tiago & de Faria, Pedro & Lima, Francisco, 2019. "Human capital and innovation: the importance of the optimal organizational task structure," Research Policy, Elsevier, vol. 48(3), pages 616-627.
    17. Michaela Wrede & Tobias Dauth, 2020. "A temporal perspective on the relationship between top management team internationalization and firms' innovativeness," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 41(4), pages 542-561, June.
    18. Yu-Shan Chen & Ching-Hsun Chang, 2013. "The Determinants of Green Product Development Performance: Green Dynamic Capabilities, Green Transformational Leadership, and Green Creativity," Journal of Business Ethics, Springer, vol. 116(1), pages 107-119, August.
    19. Carlos Martin-Rios & Eva Parga-Dans & Susana Pasamar, 2019. "Innovation strategies and complementarity between innovation activities: the case of commercial archaeological firms," Service Business, Springer;Pan-Pacific Business Association, vol. 13(4), pages 695-713, December.
    20. Ta-Wei Tang & Michael Wang & Ya-Yun Tang, 2015. "Developing service innovation capability in the hotel industry," Service Business, Springer;Pan-Pacific Business Association, vol. 9(1), pages 97-113, March.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-020-00412-x. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.