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Optimization of time-dependent queueing systems

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  • Raik Stolletz

    (University of Mannheim)

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  • Raik Stolletz, 2022. "Optimization of time-dependent queueing systems," Queueing Systems: Theory and Applications, Springer, vol. 100(3), pages 481-483, April.
    • Handle: RePEc:spr:queues:v:100:y:2022:i:3:d:10.1007_s11134-022-09759-6
    DOI: 10.1007/s11134-022-09759-6
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    References listed on IDEAS

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    1. Alex Roubos & Sandjai Bhulai & Ger Koole, 2017. "Flexible Staffing for Call Centers with Non-stationary Arrival Rates," International Series in Operations Research & Management Science, in: Richard J. Boucherie & Nico M. van Dijk (ed.), Markov Decision Processes in Practice, chapter 0, pages 487-503, Springer.
    2. Júlíus Atlason & Marina A. Epelman & Shane G. Henderson, 2008. "Optimizing Call Center Staffing Using Simulation and Analytic Center Cutting-Plane Methods," Management Science, INFORMS, vol. 54(2), pages 295-309, February.
    3. Schwarz, Justus Arne & Selinka, Gregor & Stolletz, Raik, 2016. "Performance analysis of time-dependent queueing systems: Survey and classification," Omega, Elsevier, vol. 63(C), pages 170-189.
    4. Defraeye, Mieke & Van Nieuwenhuyse, Inneke, 2016. "Staffing and scheduling under nonstationary demand for service: A literature review," Omega, Elsevier, vol. 58(C), pages 4-25.
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