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Multivariate analysis of determinants of Internet banking use in European Union countries

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  • Ksenija Dumičić
  • Anita Čeh Časni
  • Irena Palić

Abstract

The main objective of the paper is to analyse the determinants of Internet banking use in European Union countries based on EUROSTAT data for 2011. The considered determinants of Internet banking use are selected in line with relevant theoretical and empirical research and submitted to factor analysis which yielded two factors. The first extracted factor comprises Information and Communication Technology (ICT) infrastructure, i.e. broadband penetration rate and level of Internet access. The second factor comprises individuals’ level of Internet skills and GDP per capita. On the basis of the two mentioned factors, European Union countries are grouped into two clusters using cluster analysis. In order to analyse the impact of selected variables, a multiple regression analysis of Internet banking use is performed using extracted factors as independent variables. The regression analysis shows that an increase in ICT infrastructure leads to an increase in Internet banking use. Copyright Springer-Verlag Berlin Heidelberg 2015

Suggested Citation

  • Ksenija Dumičić & Anita Čeh Časni & Irena Palić, 2015. "Multivariate analysis of determinants of Internet banking use in European Union countries," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 23(3), pages 563-578, September.
    • Handle: RePEc:spr:cejnor:v:23:y:2015:i:3:p:563-578
    DOI: 10.1007/s10100-014-0371-6
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    1. Andrej Kastrin & Janez Povh & Lidija Zadnik Stirn & Janez Žerovnik, 2021. "Methodologies and applications for resilient global development from the aspect of SDI-SOR special issues of CJOR," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 29(3), pages 773-790, September.
    2. Filotto, Umberto & Caratelli, Massimo & Fornezza, Fabrizio, 2021. "Shaping the digital transformation of the retail banking industry. Empirical evidence from Italy," European Management Journal, Elsevier, vol. 39(3), pages 366-375.
    3. Tomislava Pavić Kramarić & Mirjana Pejić Bach & Ksenija Dumičić & Berislav Žmuk & Maja Mihelja Žaja, 2018. "Exploratory study of insurance companies in selected post-transition countries: non-hierarchical cluster analysis," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 26(3), pages 783-807, September.
    4. Novkovska, Blagica & Dumicic, Ksenija, 2019. "Ordering Goods And Services Online In South East European Countries: Comparison By Cluster Analysis," UTMS Journal of Economics, University of Tourism and Management, Skopje, Macedonia, vol. 10(2), pages 163-173.
    5. Tibor Csendes & Lidija Zadnik Stirn & Janez Žerovnik, 2015. "Editorial," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 23(3), pages 523-525, September.

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