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Understanding Collaboration with Virtual Assistants – The Role of Social Identity and the Extended Self

Author

Listed:
  • Milad Mirbabaie

    (University of Bremen)

  • Stefan Stieglitz

    (University of Duisburg-Essen)

  • Felix Brünker

    (University of Duisburg-Essen)

  • Lennart Hofeditz

    (University of Duisburg-Essen)

  • Björn Ross

    (University of Edinburgh)

  • Nicholas R. J. Frick

    (University of Duisburg-Essen)

Abstract

Organizations introduce virtual assistants (VAs) to support employees with work-related tasks. VAs can increase the success of teamwork and thus become an integral part of the daily work life. However, the effect of VAs on virtual teams remains unclear. While social identity theory describes the identification of employees with team members and the continued existence of a group identity, the concept of the extended self refers to the incorporation of possessions into one’s sense of self. This raises the question of which approach applies to VAs as teammates. The article extends the IS literature by examining the impact of VAs on individuals and teams and updates the knowledge on social identity and the extended self by deploying VAs in a collaborative setting. Using a laboratory experiment with N = 50, two groups were compared in solving a task, where one group was assisted by a VA, while the other was supported by a person. Results highlight that employees who identify VAs as part of their extended self are more likely to identify with team members and vice versa. The two aspects are thus combined into the proposed construct of virtually extended identification explaining the relationships of collaboration with VAs. This study contributes to the understanding on the influence of the extended self and social identity on collaboration with VAs. Practitioners are able to assess how VAs improve collaboration and teamwork in mixed teams in organizations.

Suggested Citation

  • Milad Mirbabaie & Stefan Stieglitz & Felix Brünker & Lennart Hofeditz & Björn Ross & Nicholas R. J. Frick, 2021. "Understanding Collaboration with Virtual Assistants – The Role of Social Identity and the Extended Self," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 63(1), pages 21-37, February.
    • Handle: RePEc:spr:binfse:v:63:y:2021:i:1:d:10.1007_s12599-020-00672-x
    DOI: 10.1007/s12599-020-00672-x
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    References listed on IDEAS

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    1. Russell W. Belk, 2013. "Extended Self in a Digital World," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 40(3), pages 477-500.
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    3. Dominik Siemon, 2022. "Elaborating Team Roles for Artificial Intelligence-based Teammates in Human-AI Collaboration," Group Decision and Negotiation, Springer, vol. 31(5), pages 871-912, October.
    4. Julian Marx & Stefan Stieglitz & Felix Brünker & Milad Mirbabaie, 2023. "Home (Office) is where your Heart is," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 65(3), pages 293-308, June.
    5. Ulrich Gnewuch & Marcel Ruoff & Christian Peukert & Alexander Maedche, 2022. "Multiexperience," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(6), pages 813-823, December.
    6. Peter Buxmann & Thomas Hess & Jason Bennett Thatcher, 2021. "AI-Based Information Systems," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 63(1), pages 1-4, February.

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