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The influence of recent hotel amenities and green practices on guests’ price premium and revisit intention

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  • Woo Gon Kim

    (Florida State University, USA)

  • Jun (Justin) Li

    (Florida State University, USA)

  • Jin Soo Han

    (Kyung Hee University, Republic of Korea)

  • Yunkyong Kim

    (Youngsan University, Republic of Korea)

Abstract

This study examines the influence of hotels’ green practices, recent amenities, and traditionally salient attributes on customers’ overall online evaluation, revisit intention and hotel performance. The researchers acquired data from more than one hundred US hotels located across different states with the assistance of an international hotel chain. In order to demonstrate the incremental information content of recently-adopted hotel amenities and levels of green initiatives, the study compared two extended models with the basic model, which incorporates only salient attributes such as cleanliness, location, room, service and value. The findings indicate that the availability of recently-added amenities such as free Wi-Fi, pet boarding, free self-parking, multilingual staff, and airport transportation, as well as green practice initiatives, have a strong, incremental predictive power in explaining guests’ overall online review ratings, price premium and revisit intention.

Suggested Citation

  • Woo Gon Kim & Jun (Justin) Li & Jin Soo Han & Yunkyong Kim, 2017. "The influence of recent hotel amenities and green practices on guests’ price premium and revisit intention," Tourism Economics, , vol. 23(3), pages 577-593, May.
    • Handle: RePEc:sae:toueco:v:23:y:2017:i:3:p:577-593
    DOI: 10.5367/te.2015.0531
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    References listed on IDEAS

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    Cited by:

    1. María D. Illescas-Manzano & Sergio Martínez-Puertas & Gema M. Marín-Carrillo & María B. Marín-Carrillo, 2023. "Dynamics of agglomeration and competition in the hotel industry: A geographically weighted regression analysis based on an analytical hierarchy process and geographic information systems (GIS) data," Oeconomia Copernicana, Institute of Economic Research, vol. 14(1), pages 213-252, March.
    2. Ki-Hoon Lee & Minwoo Lee & Nuwan Gunarathne, 2019. "Do green awards and certifications matter? Consumers’ perceptions, green behavioral intentions, and economic implications for the hotel industry: A Sri Lankan perspective," Tourism Economics, , vol. 25(4), pages 593-612, June.
    3. Katherine M Nelson & Stefan Partelow & Moritz Stäbler & Sonya Graci & Marie Fujitani, 2021. "Tourist willingness to pay for local green hotel certification," PLOS ONE, Public Library of Science, vol. 16(2), pages 1-19, February.
    4. Yadegaridehkordi, Elaheh & Nilashi, Mehrbakhsh & Nizam Bin Md Nasir, Mohd Hairul & Momtazi, Saeedeh & Samad, Sarminah & Supriyanto, Eko & Ghabban, Fahad, 2021. "Customers segmentation in eco-friendly hotels using multi-criteria and machine learning techniques," Technology in Society, Elsevier, vol. 65(C).
    5. Bhawani Thapa Ghimire & Umaporn Muneenam & Kuaanan Techato, 2023. "Renewable Energy Use in Green Hotels for Sustainability: A Systematic Review," International Journal of Energy Economics and Policy, Econjournals, vol. 13(6), pages 618-627, November.
    6. Habib Alipour & Farzad Safaeimanesh & Arezoo Soosan, 2019. "Investigating Sustainable Practices in Hotel Industry-from Employees’ Perspective: Evidence from a Mediterranean Island," Sustainability, MDPI, vol. 11(23), pages 1-30, November.
    7. Feng Xu & Wenxia Niu & Shuaishuai Li & Yuli Bai, 2020. "The Mechanism of Word-of-Mouth for Tourist Destinations in Crisis," SAGE Open, , vol. 10(2), pages 21582440209, May.

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