IDEAS home Printed from https://ideas.repec.org/a/rom/terumm/v16y2021i1p40-60.html
   My bibliography  Save this article

Governance Innovation: One-Stop Integrated Service To Enhance Quality Service And Public Satisfaction

Author

Listed:
  • Ahmad MUKSIN

    (Universitas Nasional, Jakarta, Indonesia)

  • Bhakti Nur AVIANTO

    (Universitas Nasional, Jakarta, Indonesia)

Abstract

This paper aims to adopt a governance innovation policy that is new in current practice by One-Stop Integrated Services. Qualitative approaches to finding data were collected from multiple sources information who implemented overall license programs. This research conducted based on sources semi-structured interviews with key-informants, stakeholders, businessmen, and policy experts was used simple random sampling based on consideration types of services and distribution of industrial estates in assuming the number of elements in each sub-population is different. This research contributed to develop service governance that has succeeded in enhancing service quality and public satisfaction by One-Stop Integrated Services who has adopted digital transformed by government bureaucrats in designing service strategies, includes e-services, strengthening public supervision, and strengthening the innovation ecosystem so that the role of the community as service users can actively participate as government partners in the future.

Suggested Citation

  • Ahmad MUKSIN & Bhakti Nur AVIANTO, 2021. "Governance Innovation: One-Stop Integrated Service To Enhance Quality Service And Public Satisfaction," Theoretical and Empirical Researches in Urban Management, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 16(1), pages 40-60, February.
  • Handle: RePEc:rom:terumm:v:16:y:2021:i:1:p:40-60
    as

    Download full text from publisher

    File URL: http://um.ase.ro/no161/3.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Arundel, Anthony & Bloch, Carter & Ferguson, Barry, 2019. "Advancing innovation in the public sector: Aligning innovation measurement with policy goals," Research Policy, Elsevier, vol. 48(3), pages 789-798.
    2. Fabrizio Barca & Philip McCann & Andrés Rodríguez‐Pose, 2012. "The Case For Regional Development Intervention: Place‐Based Versus Place‐Neutral Approaches," Journal of Regional Science, Wiley Blackwell, vol. 52(1), pages 134-152, February.
    3. Jiménez-Jiménez, Daniel & Sanz-Valle, Raquel, 2011. "Innovation, organizational learning, and performance," Journal of Business Research, Elsevier, vol. 64(4), pages 408-417, April.
    4. Arnault Morisson & Mathieu Doussineau, 2019. "Regional innovation governance and place-based policies: design, implementation and implications," Regional Studies, Regional Science, Taylor & Francis Journals, vol. 6(1), pages 101-116, January.
    5. Ahmad Badu, 2018. "Service Innovation in Local Government: Analysis of Business Information Services in South Sulawesi Province, Indonesia," Mediterranean Journal of Social Sciences, Sciendo, vol. 9(3), pages 217-224, May.
    6. Eeva Aromaa & Päivi Eriksson, 2014. "Management of Innovation in Small Service Companies," South Asian Journal of Business and Management Cases, , vol. 3(1), pages 31-40, June.
    7. Grisna Anggadwita, 2013. "Service Innovation in Public Sector : A Case Study on PT. Kereta Api Indonesia," Journal of Social and Development Sciences, AMH International, vol. 4(7), pages 308-315.
    8. Vila, Luis E. & Pérez, Pedro J. & Coll-Serrano, Vicente, 2014. "Innovation at the workplace: Do professional competencies matter?," Journal of Business Research, Elsevier, vol. 67(5), pages 752-757.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Sara Abu GHARBIEH & Raed AL TAL & Imad HASHIMI, 2022. "Analyzing The Spatial Distribution Of Private Universities Using The Gravity Model," Theoretical and Empirical Researches in Urban Management, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 17(3), pages 30-53, August.
    2. Haider W. Oleiwi & Nagham Saeed & Heba L. Al-Taie & Doaa N. Mhawi, 2022. "Evaluation of Differentiated Services Policies in Multihomed Networks Based on an Interface-Selection Mechanism," Sustainability, MDPI, vol. 14(20), pages 1-12, October.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Niki Derlukiewicz & Anna Mempel-Sniezyk & Dominika Mankowska, 2021. "Development of Innovation Economy - Activity of Local Government in Poland," European Research Studies Journal, European Research Studies Journal, vol. 0(2), pages 175-195.
    2. Curado, Carla & Muñoz-Pascual, Lucía & Galende, Jesús, 2018. "Antecedents to innovation performance in SMEs: A mixed methods approach," Journal of Business Research, Elsevier, vol. 89(C), pages 206-215.
    3. Cheng, Cheng-Feng & Chang, Man-Ling & Li, Chu-Shiu, 2013. "Configural paths to successful product innovation," Journal of Business Research, Elsevier, vol. 66(12), pages 2561-2573.
    4. Anna ARENT & Matylda BOJAR & Francisco DINIZ & Nelson DUARTE, 2015. "The Role Of Smes In Sustainable Regional Development And Local Business Integration: The Case Of Lublin Region (Poland)," Regional Science Inquiry, Hellenic Association of Regional Scientists, vol. 0(2), pages 23-34, December.
    5. Lee Pugalis & Gill Bentley, 2014. "Place-based development strategies: Possibilities, dilemmas and ongoing debates," Local Economy, London South Bank University, vol. 29(4-5), pages 561-572, June.
    6. Algarni, Mohammad A. & Ali, Murad & Leal-Rodríguez, Antonio L. & Albort-Morant, Gema, 2023. "The differential effects of potential and realized absorptive capacity on imitation and innovation strategies, and its impact on sustained competitive advantage," Journal of Business Research, Elsevier, vol. 158(C).
    7. Mark D. Partridge & Dan S. Rickman & M. Rose Olfert & Ying Tan, 2015. "When Spatial Equilibrium Fails: Is Place-Based Policy Second Best?," Regional Studies, Taylor & Francis Journals, vol. 49(8), pages 1303-1325, August.
    8. Tyler Morin & Mark Partridge, 2021. "The Impact of Small Regional Economic Development Commissions: Is There Any Bang After Just a Few Bucks?," Economic Development Quarterly, , vol. 35(1), pages 22-39, February.
    9. Jason P. Brown & Dayton M. Lambert & Raymond J. G. M. Florax, 2013. "The Birth, Death, and Persistence of Firms: Creative Destruction and the Spatial Distribution of U.S. Manufacturing Establishments, 2000–2006," Economic Geography, Clark University, vol. 89(3), pages 203-226, July.
    10. V. E. Seliverstov, 2020. "Akademgorodok 2.0 as a Regional Scientific and Innovation Ecosystem: Problems of Formation and Management," Regional Research of Russia, Springer, vol. 10(4), pages 454-466, October.
    11. Arnett, Dennis B. & Sandvik, Izabela L. & Sandvik, Kåre, 2018. "Two paths to organizational effectiveness – Product advantage and life-cycle flexibility," Journal of Business Research, Elsevier, vol. 84(C), pages 285-292.
    12. Dimitrios Kafetzopoulos & Evangelos Psomas, 2016. "ORGANISATIONAL LEARNING, NON-TECHNICAL INNOVATION AND CUSTOMER SATISFACTION OF SMEs," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(03), pages 1-28, April.
    13. Barone, Guglielmo & David, Francesco & de Blasio, Guido, 2016. "Boulevard of broken dreams. The end of EU funding (1997: Abruzzi, Italy)," Regional Science and Urban Economics, Elsevier, vol. 60(C), pages 31-38.
    14. Cevahir Uzkurt & Halil Semih Kimzan & Cengiz Yılmaz, 2016. "A Case Study of the Mediating Role of Innovation on the Relationship Between Environmental Uncertainty, Market Orientation, and Firm Performance," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 13(06), pages 1-21, December.
    15. Sheng, Margaret L. & Chien, Iting, 2016. "Rethinking organizational learning orientation on radical and incremental innovation in high-tech firms," Journal of Business Research, Elsevier, vol. 69(6), pages 2302-2308.
    16. Attila Varga, 2014. "Challenges in modeling the impacts of modern development policies: The case of the GMR-approach," EcoMod2014 7151, EcoMod.
    17. Resce, Giuliano & Vaquero-Piñeiro, Cristina, 2022. "Predicting agri-food quality across space: A Machine Learning model for the acknowledgment of Geographical Indications," Food Policy, Elsevier, vol. 112(C).
    18. Lucía Muñoz-Pascual & Carla Curado & Jesús Galende, 2021. "Fuzzy Set Qualitative Comparative Analysis on the Adoption of Environmental Practices: Exploring Technological- and Human-Resource-Based Contributions," Mathematics, MDPI, vol. 9(13), pages 1-21, July.
    19. Achuo, Elvis & Nchofoung, Tii & Asongu, Simplice & Dinga, Gildas, 2021. "Unravelling the Mysteries of Underdevelopment in Africa," MPRA Paper 111556, University Library of Munich, Germany.
    20. Fantechi, Federico & Fratesi, Ugo, 2024. "Spatial patterns of territorial competitiveness: The role of peripherality, urbanization and physical geography," Socio-Economic Planning Sciences, Elsevier, vol. 91(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rom:terumm:v:16:y:2021:i:1:p:40-60. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Colesca Sofia (email available below). General contact details of provider: https://edirc.repec.org/data/ccasero.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.