Emotional Intelligence and Performance of Employees in Deposit Money Banks in Nasarawa State, Nigeria: An Empathy and Relationship Management Survey

The research observed that that dissatisfaction at work is gradually destroying the employee ability to work despite the top-notch recruitment efforts of bank owners and management and therefore sought to contribute to literature, policy and practice by gap by examining the effect of Emotional intelligence on employee performance in Nigerian Deposit Money Banks, particularly in Nasarawa State, with focus on Empathy and Relationship Management of the employees. The study adopted the survey research design. The population of the study was all 1,102 staff of DMBs employees in Nasarawa State while the sample of the study was 293 derived using the Taro Yamane formula for sample size attainment from a specified population, and stratified random sampling was used to select the respondents. The study used regression technique to analyse the primary data collected for the study through the use of a five-point Likert scale structured questionnaire. Analysis was done in SPSS statistical software. The study found that a positive but insignificant effect of empathy on employees' performance in selected DMBs in Nasarawa state, while there was a strong, positive and significant effect of relationship management on employees' performance in selected DMBs in Nasarawa state. The study therefore recommends that management of DMBs should develop an organizational wide approach of bringing the employees closer to each other like organizing get-together activities, end of year parties and other social events, and Employees should be given more orientation as to how to be able to predict and respond in different situations, change, events and effectively handle these reactions