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Evaluacion De Las Oportunidades De Mejoramiento De La Logistica Directa De Emergencia

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Author Info
MARCOS SINGER () (Escuela de Administración, Pontificia Universidad Católica de Chile)
PATRICIO DONOSO () (Escuela de Administración, Pontificia Universidad Católica de Chile)
NATALIA JADUE (Escuela de Administración, Pontificia Universidad Católica de Chile)
Abstract

Ambulances services, taxis, pizza delivery and vehicle tows have in common a sub-process of gathering the requests, usually by call-centers, and a sub-process of execution, consisting on dispatching a vehicle to the site. In this article we model those services in an integrated way, identifying key performance indicators for the manager and the client, and the tradeoffs among those indices. We analyze the performance of Unidad Coronaria Móvil, the firm that pioneered the private ambulance services in Chile. We evaluate the main opportunities for improvement, including the reduction of lead-times, fleet enlargements and the optimization of the bases coverage.

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File URL: http://www.abante.cl/files/ABT/Contenidos/Vol-7-N2/Singer.pdf
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Publisher Info
Article provided by Escuela de Administracion. Pontificia Universidad Católica de Chile. in its journal ABANTE.

Volume (Year): 7 (2004)
Issue (Month): 2 ()
Pages: 179-209
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Handle: RePEc:pch:abante:v:7:y:2004:i:2:p:179-209

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Related research
Keywords: Logistics Queues Ambulances Fleet Chile

Find related papers by JEL classification:
I10 - Health, Education, and Welfare - - Health - - - General
C44 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods: Special Topics - - - Statistical Decision Theory; Operations Research
M19 - Business Administration and Business Economics; Marketing; Accounting - - Business Administration - - - Other

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  1. John R. Schroeter, 1983. "A Model of Taxi Service under Fare Structure and Fleet Size Regulation," Bell Journal of Economics, The RAND Corporation, vol. 14(1), pages 81-96, Spring.
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  2. Fujiwara, Okitsugu & Makjamroen, Thanet & Gupta, Kapil Kumar, 1987. "Ambulance deployment analysis: A case study of Bangkok," European Journal of Operational Research, Elsevier, vol. 31(1), pages 9-18, July. [Downloadable!] (restricted)
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