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Routinization and memorization of tasks in a workshop: the case of the introduction of ISO norms

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  • Nathalie Lazaric
  • Blandine Denis

Abstract

Changing routines and creating new routinization processes are difficult tasks involving both cognitive and political mechanisms. In this paper we use Defial--a French meat-processing firm--in order to illustrate some of the problems involved in creating a new procedural memory in a workshop and in applying the concept of a 'routine'. We discuss some methodological implications resulting from our various observations and the choices we made. In our case study, the complexity arose partly from the many different factors that affect the production process, such as stress and the overload syndrome. We show that time and hierarchical pressures cannot alone ensure the success of the memorization of a task. The routinization process is only truly successful when a new state of confidence towards management has been established, a confidence that helps overcome the socio-emotional issues arising from the changes that are taking place and that paves the way for the acceptance of change in both declarative and procedural memory. Copyright 2005, Oxford University Press.

Suggested Citation

  • Nathalie Lazaric & Blandine Denis, 2005. "Routinization and memorization of tasks in a workshop: the case of the introduction of ISO norms," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 14(5), pages 873-896, October.
  • Handle: RePEc:oup:indcch:v:14:y:2005:i:5:p:873-896
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    Cited by:

    1. Gilstrap, J. Bruce & Hart, Timothy A., 2020. "How employee behaviors effect organizational change and stability," Journal of Business Research, Elsevier, vol. 109(C), pages 120-131.
    2. Niki A. den Nieuwenboer & João Vieira da Cunha & Linda Klebe Treviño, 2017. "Middle Managers and Corruptive Routine Translation: The Social Production of Deceptive Performance," Organization Science, INFORMS, vol. 28(5), pages 781-803, October.
    3. Aura Parmentier-Cajaiba & Nathalie Lazaric & Giovany Cajaiba-Santana, 2021. "The effortful process of routines emergence: the interplay of entrepreneurial actions and artefacts," Journal of Evolutionary Economics, Springer, vol. 31(1), pages 33-63, January.
    4. Mike Hales & Joe Tidd, 2007. "Routines and representations at work - observing the architecture of conceptual design," SPRU Working Paper Series 157, SPRU - Science Policy Research Unit, University of Sussex Business School.
    5. Patrick S. Cohendet & Laurent O. Simon, 2016. "Always Playable: Recombining Routines for Creative Efficiency at Ubisoft Montreal’s Video Game Studio," Organization Science, INFORMS, vol. 27(3), pages 614-632, June.
    6. Nathalie Lazaric, 2021. "Cognition and Routine Dynamics," Post-Print halshs-03402421, HAL.
    7. José Romero, 2021. "Economía Evolutiva," Serie documentos de trabajo del Centro de Estudios Económicos 2021-03, El Colegio de México, Centro de Estudios Económicos.
    8. Martha S. Feldman & Brian T. Pentland & Luciana D’Adderio & Nathalie Lazaric, 2016. "Beyond Routines as Things: Introduction to the Special Issue on Routine Dynamics," Organization Science, INFORMS, vol. 27(3), pages 505-513, June.
    9. Paul Spee & Paula Jarzabkowski & Michael Smets, 2016. "The Influence of Routine Interdependence and Skillful Accomplishment on the Coordination of Standardizing and Customizing," Organization Science, INFORMS, vol. 27(3), pages 759-781, June.
    10. Katharina Dittrich & Stéphane Guérard & David Seidl, 2016. "Talking About Routines: The Role of Reflective Talk in Routine Change," Organization Science, INFORMS, vol. 27(3), pages 678-697, June.
    11. Martin Woerter, 2009. "Technology diversification, product innovations, and technology transfer," KOF Working papers 09-221, KOF Swiss Economic Institute, ETH Zurich.
    12. Davies, Andrew & Frederiksen, Lars & Cacciatori, Eugenia & Hartmann, Andreas, 2018. "The long and winding road: Routine creation and replication in multi-site organizations," Research Policy, Elsevier, vol. 47(8), pages 1403-1417.
    13. Waldemar Kremser & Georg Schreyögg, 2016. "The Dynamics of Interrelated Routines: Introducing the Cluster Level," Organization Science, INFORMS, vol. 27(3), pages 698-721, June.
    14. Peter T. Bryant, 2014. "Imprinting by Design: The Microfoundations of Entrepreneurial Adaptation," Entrepreneurship Theory and Practice, , vol. 38(5), pages 1081-1102, September.
    15. Philip Stiles & Jonathan Trevor & Elaine Farndale & Shad S. Morris & Jaap Paauwe & Guenter Stahl & Patrick Wright, 2015. "Changing Routine: Reframing Performance Management within a Multinational," Journal of Management Studies, Wiley Blackwell, vol. 52(1), pages 63-88, January.
    16. Paola Perez-Aleman, 2011. "Collective Learning in Global Diffusion: Spreading Quality Standards in a Developing Country Cluster," Organization Science, INFORMS, vol. 22(1), pages 173-189, February.
    17. Danielle Galliano & Luis Orozco, 2013. "New Technologies and Firm Organization: The Case of Electronic Traceability Systems in French Agribusiness," Industry and Innovation, Taylor & Francis Journals, vol. 20(1), pages 22-47, January.
    18. Paul Peigné, 2013. "Routines during an organizational change: a study on dynamics and its effects," Post-Print hal-00876163, HAL.
    19. Brian T. Pentland & Thorvald Hærem & Derek Hillison, 2011. "The (N)Ever-Changing World: Stability and Change in Organizational Routines," Organization Science, INFORMS, vol. 22(6), pages 1369-1383, December.
    20. Anja Danner-Schröder, 2021. "Without actors, there is no action: How interpersonal interactions help to explain routine dynamics," Review of Managerial Science, Springer, vol. 15(7), pages 1913-1936, October.

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