IDEAS home Printed from https://ideas.repec.org/a/now/fnttom/0200000055.html
   My bibliography  Save this article

Coping with Errors in Organizations: Challenges, Opportunities, and Frontiers for Operations Management Research

Author

Listed:
  • Naveh, Eitan
  • Lei, Zhike

Abstract

Errors prevail in various aspect of our lives such as physical safety, organizational success, financial outcomes, and even the political arena. For this reason, errors merit study in their own right as an important phenomenon of growing theoretical and managerial significance. Although much has been written in the past few decades about product life cycles, efficiency, quality control, and learning in organizations, error research has yet to be at the center stage of organizational science and practice, and our understanding of error-coping strategies remains limited. Our aim in this monograph is to present and integrate various cutting-edge theoretical frameworks and methodologies from the operations management and organizational research literatures. By promoting a dialogue between two primary business disciplines, we hope to illuminate some promising paths for the integration of specific approaches and diverse disciplinary backgrounds. Through the development of learning exchanges within OM and between OM and organizational research methodologies, we strive to help managerial practitioners and policy makers to build a body of knowledge on errors that is more visible, inspectable, systematic, and influential on their daily practice. The ultimate goals are centered on reducing adverse error consequences while, also importantly, capitalizing on opportunities for positive outcomes such as innovation and learning.

Suggested Citation

  • Naveh, Eitan & Lei, Zhike, 2019. "Coping with Errors in Organizations: Challenges, Opportunities, and Frontiers for Operations Management Research," Foundations and Trends(R) in Technology, Information and Operations Management, now publishers, vol. 12(4), pages 349-433, November.
    • Handle: RePEc:now:fnttom:0200000055
    DOI: 10.1561/0200000055
    as

    Download full text from publisher

    File URL: http://dx.doi.org/10.1561/0200000055
    Download Restriction: no
    File URL: https://libkey.io/10.1561/0200000055?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Catherine H. Tinsley & Robin L. Dillon & Matthew A. Cronin, 2012. "How Near-Miss Events Amplify or Attenuate Risky Decision Making," Management Science, INFORMS, vol. 58(9), pages 1596-1613, September.
    2. Anita L. Tucker & Ingrid M. Nembhard & Amy C. Edmondson, 2007. "Implementing New Practices: An Empirical Study of Organizational Learning in Hospital Intensive Care Units," Management Science, INFORMS, vol. 53(6), pages 894-907, June.
    3. Henk W. Volberda, 1996. "Toward the Flexible Form: How to Remain Vital in Hypercompetitive Environments," Organization Science, INFORMS, vol. 7(4), pages 359-374, August.
    4. Karl E. Weick & Kathleen M. Sutcliffe & David Obstfeld, 2005. "Organizing and the Process of Sensemaking," Organization Science, INFORMS, vol. 16(4), pages 409-421, August.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Andrea Furlan & Ambra Galeazzo & Adriano Paggiaro, 2019. "Organizational and Perceived Learning in the Workplace: A Multilevel Perspective on Employees’ Problem Solving," Organization Science, INFORMS, vol. 30(2), pages 280-297, March.
    2. Mathis Schulte & N. Andrew Cohen & Katherine J. Klein, 2012. "The Coevolution of Network Ties and Perceptions of Team Psychological Safety," Organization Science, INFORMS, vol. 23(2), pages 564-581, April.
    3. Carlos Martin-Rios, 2016. "Innovative management control systems in knowledge work: a middle manager perspective," Journal of Management Control: Zeitschrift für Planung und Unternehmenssteuerung, Springer, vol. 27(2), pages 181-204, May.
    4. Elena Antonacopoulou, 2018. "Energising critique in action and in learning: The GNOSIS 4R Framework," Action Learning: Research and Practice, Taylor & Francis Journals, vol. 15(2), pages 102-125, May.
    5. Youngjin Yoo & Richard J. Boland & Kalle Lyytinen, 2006. "From Organization Design to Organization Designing," Organization Science, INFORMS, vol. 17(2), pages 215-229, April.
    6. Raphael Flepp & Oliver Merz & Egon Franck, 2024. "When the league table lies: Does outcome bias lead to informationally inefficient markets?," Economic Inquiry, Western Economic Association International, vol. 62(1), pages 414-429, January.
    7. Guiette, Alain & Vandenbempt, Koen, 2017. "Change managerialism and micro-processes of sensemaking during change implementation," Scandinavian Journal of Management, Elsevier, vol. 33(2), pages 65-81.
    8. Martina Linnenluecke & Andrew Griffiths & Peter Mumby, 2015. "Executives’ engagement with climate science and perceived need for business adaptation to climate change," Climatic Change, Springer, vol. 131(2), pages 321-333, July.
    9. Jeffery S. McMullen & Dimo Dimov, 2013. "Time and the Entrepreneurial Journey: The Problems and Promise of Studying Entrepreneurship as a Process," Journal of Management Studies, Wiley Blackwell, vol. 50(8), pages 1481-1512, December.
    10. Emil Evenhuis, 2017. "Institutional change in cities and regions: a path dependency approach," Cambridge Journal of Regions, Economy and Society, Cambridge Political Economy Society, vol. 10(3), pages 509-526.
    11. Stea, Diego & Foss, Nicolai J. & Christensen, Peter Holdt, 2015. "Physical separation in the workplace: Separation cues, separation awareness, and employee motivation," European Management Journal, Elsevier, vol. 33(6), pages 462-471.
    12. Tiina J. Peltola & Hanna Tiirinki, 2020. "More Than Numbers: Discourses of Health Care Quality in Finland," SAGE Open, , vol. 10(4), pages 21582440209, December.
    13. Rydén, Pernille & Ringberg, Torsten & Wilke, Ricky, 2015. "How Managers' Shared Mental Models of Business–Customer Interactions Create Different Sensemaking of Social Media," Journal of Interactive Marketing, Elsevier, vol. 31(C), pages 1-16.
    14. Diwas Singh KC & Bradley R. Staats, 2012. "Accumulating a Portfolio of Experience: The Effect of Focal and Related Experience on Surgeon Performance," Manufacturing & Service Operations Management, INFORMS, vol. 14(4), pages 618-633, October.
    15. Amal Aouadi & Sylvain Marsat, 2018. "Do ESG Controversies Matter for Firm Value? Evidence from International Data," Journal of Business Ethics, Springer, vol. 151(4), pages 1027-1047, September.
    16. Joseph McManus, 2021. "Emotions and Ethical Decision Making at Work: Organizational Norms, Emotional Dogs, and the Rational Tales They Tell Themselves and Others," Journal of Business Ethics, Springer, vol. 169(1), pages 153-168, February.
    17. Tongyu Meng & Jamie Newth & Christine Woods, 2022. "Ethical Sensemaking in Impact Investing: Reasons and Motives in the Chinese Renewable Energy Sector," Journal of Business Ethics, Springer, vol. 179(4), pages 1091-1117, September.
    18. Peter Madsen & Robin L. Dillon & Catherine H. Tinsley, 2016. "Airline Safety Improvement Through Experience with Near‐Misses: A Cautionary Tale," Risk Analysis, John Wiley & Sons, vol. 36(5), pages 1054-1066, May.
    19. Sandra Waddock, 2019. "Shaping the Shift: Shamanic Leadership, Memes, and Transformation," Journal of Business Ethics, Springer, vol. 155(4), pages 931-939, April.
    20. Elfenbein, Hillary Anger, 2007. "Emotion in Organizations: A Review in Stages," Institute for Research on Labor and Employment, Working Paper Series qt2bn0n9mv, Institute of Industrial Relations, UC Berkeley.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:now:fnttom:0200000055. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Lucy Wiseman (email available below). General contact details of provider: http://www.nowpublishers.com/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.