IDEAS home Printed from https://ideas.repec.org/a/kap/asiapa/v31y2014i2p549-573.html
   My bibliography  Save this article

Raising quality consciousness among Chinese manufacturing personnel: Testing the effectiveness of performance management tools

Author

Listed:
  • Shirley Daniel
  • Dongyoung Lee
  • Wolf Reitsperger

Abstract

This study draws upon the strategic management control literature, goal-setting, and expectancy theory to address the management of quality in Chinese manufacturing operations. Operating in a transition economy, Chinese managers face specific challenges in adapting management strategies and control systems. Using causal modeling, we examine the implementation of quality strategies through management control and reward systems in 38 manufacturing firms operating in the Pearl River Delta, examining the effects of company size. The results indicate that for larger firms, significant linkages were found between reward systems based on quality outcomes and quality feedback, and in turn, quality feedback was significantly linked to both quality goals and a strategic focus on quality. However, for smaller firms, while significant relationships exist between reward systems based on quality outcomes and the provision of quality goals and feedback, no significant linkages were found between the implementation of management control systems and a strategic focus on quality. This study emphasizes the need to develop more robust theories to address the manufacturing environments of transition economies such as China, as well as the need for additional field research on indigenous firms in Asia. Copyright Springer Science+Business Media New York 2014

Suggested Citation

  • Shirley Daniel & Dongyoung Lee & Wolf Reitsperger, 2014. "Raising quality consciousness among Chinese manufacturing personnel: Testing the effectiveness of performance management tools," Asia Pacific Journal of Management, Springer, vol. 31(2), pages 549-573, June.
  • Handle: RePEc:kap:asiapa:v:31:y:2014:i:2:p:549-573
    DOI: 10.1007/s10490-013-9366-4
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1007/s10490-013-9366-4
    Download Restriction: Access to full text is restricted to subscribers.

    File URL: https://libkey.io/10.1007/s10490-013-9366-4?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Govindarajan, V. & Gupta, Anil K., 1985. "Linking control systems to business unit strategy: impact on performance," Accounting, Organizations and Society, Elsevier, vol. 10(1), pages 51-66, January.
    2. Tony Fang, 2010. "Asian management research needs more self-confidence: Reflection on Hofstede (2007) and beyond," Asia Pacific Journal of Management, Springer, vol. 27(1), pages 155-170, March.
    3. Daniel, Shirley J. & Reitsperger, Wolf D., 1991. "Linking quality strategy with management control systems: Empirical evidence from Japanese industry," Accounting, Organizations and Society, Elsevier, vol. 16(7), pages 601-618.
    4. Ronald Coase & Ning Wang, 2012. "China in Transition," Palgrave Macmillan Books, in: How China Became Capitalist, chapter 2, pages 22-40, Palgrave Macmillan.
    5. Jong-Wook Kwon, 2012. "Does China have more than one culture?," Asia Pacific Journal of Management, Springer, vol. 29(1), pages 79-102, March.
    6. James Brickley & Clifford Smith & Jerold Zimmerman, 2020. "The Economics of Organizational Architecture," Journal of Applied Corporate Finance, Morgan Stanley, vol. 32(1), pages 108-119, March.
    7. Lundin, Nannan & Sjöholm, Fredrik & Qian , Jinchang, 2006. "The Role Of Small Firms In China’S Technology Development," EIJS Working Paper Series 227, Stockholm School of Economics, The European Institute of Japanese Studies.
    8. Yan Li & Hui Chun & Neal Ashkanasy & David Ahlstrom, 2012. "A multi-level study of emergent group leadership: Effects of emotional stability and group conflict," Asia Pacific Journal of Management, Springer, vol. 29(2), pages 351-366, June.
    9. Michael Goold & John J. Quinn, 1990. "The paradox of strategic controls," Strategic Management Journal, Wiley Blackwell, vol. 11(1), pages 43-57, January.
    10. Robert Liden, 2012. "Leadership research in Asia: A brief assessment and suggestions for the future," Asia Pacific Journal of Management, Springer, vol. 29(2), pages 205-212, June.
    11. Rabi Bhagat & Annette McDevitt & Ian McDevitt, 2010. "On improving the robustness of Asian management theories: Theoretical anchors in the era of globalization," Asia Pacific Journal of Management, Springer, vol. 27(2), pages 179-192, June.
    12. Ming Gu & Edison Tse, 2010. "Building innovative organizations in China: The “execution+” organization," Asia Pacific Journal of Management, Springer, vol. 27(1), pages 25-53, March.
    13. Björkman, Ingmar & Lu, Yuan, 1999. "The management of human resources in Chinese-Western joint ventures," Journal of World Business, Elsevier, vol. 34(3), pages 306-324, October.
    14. Chenhall, Robert H., 2003. "Management control systems design within its organizational context: findings from contingency-based research and directions for the future," Accounting, Organizations and Society, Elsevier, vol. 28(2-3), pages 127-168.
    15. Baines, Annette & Langfield-Smith, Kim, 2003. "Antecedents to management accounting change: a structural equation approach," Accounting, Organizations and Society, Elsevier, vol. 28(7-8), pages 675-698.
    16. Wei He & Chao C. Chen & Lihua Zhang, 2004. "Rewards-Allocation Preferences of Chinese Employees in the New Millennium: The Effects of Ownership Reform, Collectivism, and Goal Priority," Organization Science, INFORMS, vol. 15(2), pages 221-231, April.
    17. Milgrom, Paul & Roberts, John, 1995. "Complementarities and fit strategy, structure, and organizational change in manufacturing," Journal of Accounting and Economics, Elsevier, vol. 19(2-3), pages 179-208, April.
    18. Davila, Tony, 2005. "An exploratory study on the emergence of management control systems: formalizing human resources in small growing firms," Accounting, Organizations and Society, Elsevier, vol. 30(3), pages 223-248, April.
    19. Ho‐Fuk Lau & Sebastian Green, 2001. "The Electronics Industry: Can Manufacturing Continue in Hong Kong?," The World Economy, Wiley Blackwell, vol. 24(8), pages 1075-1090, September.
    20. Liu Wang & William Judge, 2012. "Managerial ownership and the role of privatization in transition economies: The case of China," Asia Pacific Journal of Management, Springer, vol. 29(2), pages 479-498, June.
    21. Jianjun Yang & Huafang Liu & Shanxing Gao & Yuan Li, 2012. "Technological innovation of firms in China: Past, present, and future," Asia Pacific Journal of Management, Springer, vol. 29(3), pages 819-840, September.
    22. Fullerton, Rosemary R. & McWatters, Cheryl S., 2002. "The role of performance measures and incentive systems in relation to the degree of JIT implementation," Accounting, Organizations and Society, Elsevier, vol. 27(8), pages 711-735, November.
    23. Ittner, CD & Larcker, DF, 1995. "Total quality management and the choice of information and reward systems," Journal of Accounting Research, Wiley Blackwell, vol. 33, pages 1-34.
    24. Bruns, Wj & Waterhouse, Jh, 1975. "Budgetary Control And Organization Structure," Journal of Accounting Research, Wiley Blackwell, vol. 13(2), pages 177-203.
    25. Guoquan Chen & Dean Tjosvold, 2012. "Shared rewards and goal interdependence for psychological safety among departments in China," Asia Pacific Journal of Management, Springer, vol. 29(2), pages 433-452, June.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Won Kwak & Suk Choi, 2015. "Effect of rating discrepancy on turnover intention and leader-member exchange," Asia Pacific Journal of Management, Springer, vol. 32(3), pages 801-824, September.
    2. Minh Hue Nguyen & Anh Chi Phan & Yoshiki Matsui, 2018. "Contribution of Quality Management Practices to Sustainability Performance of Vietnamese Firms," Sustainability, MDPI, vol. 10(2), pages 1-31, January.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. van Veen-Dirks, Paula, 2010. "Different uses of performance measures: The evaluation versus reward of production managers," Accounting, Organizations and Society, Elsevier, vol. 35(2), pages 141-164, February.
    2. Ittner, Christopher D. & Larcker, David F., 2001. "Assessing empirical research in managerial accounting: a value-based management perspective," Journal of Accounting and Economics, Elsevier, vol. 32(1-3), pages 349-410, December.
    3. Christoph Feichter & Isabella Grabner, 2020. "Empirische Forschung zu Management Control – Ein Überblick und neue Trends [Empirical Management Control Reserach—An Overview and Future Directions]," Schmalenbach Journal of Business Research, Springer, vol. 72(2), pages 149-181, June.
    4. Van Veen-Dirks, P.M.G., 1998. "Implications of the New Manufacturing Environment for Management Control System Design," Research Memorandum 759, Tilburg University, School of Economics and Management.
    5. Jihene Ghorbel, 2016. "The Relationship between the Profile of Manager and Management Accounting Practices in Tunisian SMIs," International Journal of Academic Research in Accounting, Finance and Management Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences, vol. 6(1), pages 61-72, January.
    6. Huikku, Jari & Karjalainen, Jouko & Seppälä, Tomi, 2018. "The dynamism of pre-decision controls in the appraisal of strategic investments," The British Accounting Review, Elsevier, vol. 50(5), pages 516-538.
    7. Paolo Perego & Frank Hartmann, 2009. "Aligning Performance Measurement Systems With Strategy: The Case of Environmental Strategy," Abacus, Accounting Foundation, University of Sydney, vol. 45(4), pages 397-428, December.
    8. Van Veen-Dirks, P.M.G., 1998. "Implications of the New Manufacturing Environment for Management Control System Design," Other publications TiSEM fd65b0ea-0cdd-4ad6-80e4-e, Tilburg University, School of Economics and Management.
    9. Fullerton, Rosemary R. & McWatters, Cheryl S., 2002. "The role of performance measures and incentive systems in relation to the degree of JIT implementation," Accounting, Organizations and Society, Elsevier, vol. 27(8), pages 711-735, November.
    10. Adam Maiga & Anders Nilsson & Fred Jacobs, 2014. "Assessing the impact of budgetary participation on budgetary outcomes: the role of information technology for enhanced communication and activity-based costing," Metrika: International Journal for Theoretical and Applied Statistics, Springer, vol. 25(1), pages 5-32, September.
    11. Ittner, Christopher D. & Larcker, David F., 1997. "Quality strategy, strategic control systems, and organizational performance," Accounting, Organizations and Society, Elsevier, vol. 22(3-4), pages 293-314.
    12. Jarrar, Nazmi Saeb & Smith, Malcolm, 2014. "Innovation in entrepreneurial organisations: A platform for contemporary management change and a value creator," The British Accounting Review, Elsevier, vol. 46(1), pages 60-76.
    13. Ellen Haustein & Robert Luther & Peter Schuster, 2014. "Management control systems in innovation companies: a literature based framework," Metrika: International Journal for Theoretical and Applied Statistics, Springer, vol. 24(4), pages 343-382, February.
    14. Fullerton, Rosemary R. & Kennedy, Frances A. & Widener, Sally K., 2013. "Management accounting and control practices in a lean manufacturing environment," Accounting, Organizations and Society, Elsevier, vol. 38(1), pages 50-71.
    15. Stefan Hofmann & Andreas Wald & Ronald Gleich, 2012. "Determinants and effects of the diagnostic and interactive use of control systems: an empirical analysis on the use of budgets," Metrika: International Journal for Theoretical and Applied Statistics, Springer, vol. 23(3), pages 153-182, December.
    16. Gerdin, Jonas, 2005. "Management accounting system design in manufacturing departments: an empirical investigation using a multiple contingencies approach," Accounting, Organizations and Society, Elsevier, vol. 30(2), pages 99-126, February.
    17. Sarah Santin & Didier van Caillie, 2008. "Le Design Du Système De Contrôle De Gestion Des Pme: Une Quête De Stabilité Adaptative," Post-Print halshs-00525973, HAL.
    18. Hall, Matthew, 2008. "The effect of comprehensive performance measurement systems on role clarity, psychological empowerment and managerial performance," Accounting, Organizations and Society, Elsevier, vol. 33(2-3), pages 141-163.
    19. Reheul, Anne-Mie & Jorissen, Ann, 2010. "Do CEOs Shape Planning, Control and Performance Evaluation Systems in SMEs?," Working Papers 2010/26, Hogeschool-Universiteit Brussel, Faculteit Economie en Management.
    20. Bhimani, Alnoor & Sivabalan, Prabhu & Soonawalla, Kazbi, 2018. "A study of the linkages between rolling budget forms, uncertainty and strategy," The British Accounting Review, Elsevier, vol. 50(3), pages 306-323.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:kap:asiapa:v:31:y:2014:i:2:p:549-573. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.