IDEAS home Printed from https://ideas.repec.org/a/igg/jesma0/v12y2020i1p80-96.html
   My bibliography  Save this article

Expectations and Experiences of Implementing a Mobile Secure Communication Application

Author

Listed:
  • Tuomas Kari

    (Department of Computer Science and Information Systems, University of Jyvaskyla, Jyvaskyla, Finland)

  • Markus Makkonen

    (University of Jyvaskyla, Jyvaskyla, Finland)

  • Lauri Frank

    (University of Jyvaskyla, Jyvaskyla, Finland)

  • Eeva Kettunen

    (University of Jyvaskyla, Jyvaskyla, Finland)

Abstract

The privacy and security of communication in corporations and governmental organizations has increased enormously over the years. At the same time, a growing amount of technological solutions to support this have emerged. This study examines user expectations before and use experiences during the implementation phase of a mobile secure communication application. These are investigated from the expectation–confirmation perspective and its influence on continued adoption. The study has an exploratory approach for this investigation. To guide the investigation, the study draws from the expectation–confirmation theory (ECT) and the unified theory of acceptance and use of technology (UTAUT). Empirically, the study is qualitative and conducted in a governmental organization in Finland. The findings reveal the key user expectations and use experiences and their importance for users in terms of implementation and continued adoption of a mobile secure communication application.

Suggested Citation

  • Tuomas Kari & Markus Makkonen & Lauri Frank & Eeva Kettunen, 2020. "Expectations and Experiences of Implementing a Mobile Secure Communication Application," International Journal of E-Services and Mobile Applications (IJESMA), IGI Global, vol. 12(1), pages 80-96, January.
    • Handle: RePEc:igg:jesma0:v:12:y:2020:i:1:p:80-96
    as

    Download full text from publisher

    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJESMA.2020010105
    Download Restriction: no
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:jesma0:v:12:y:2020:i:1:p:80-96. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Journal Editor (email available below). General contact details of provider: https://www.igi-global.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.