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Influence Factors of Online Shopping Food Quality Performance Considering the Relationship Quality

Author

Listed:
  • Xiaoping Li

    (Jiangsu University of Science and Technology, Zhen Jiang, China)

  • Lijuan Xie

    (Jiangsu University of Science and Technology, Zhen Jiang, China)

  • Lan Xu

    (Jiangsu University of Science and Technology, Zhen Jiang, China)

Abstract

Most of the existing research relating to online shopping are focused on the analysis of customers' purchase intention and loyalty, but lack influencing factors on the quality performance of online shopping food. This article introduces the relationship quality, and constructs a model of relationship quality, logistics service quality, information sharing, supplier quality management and quality performance. This is done through an empirical study, taking 145 online food businesses as an example. At the same time, the relationship quality not only has an effect on the quality performance through information sharing, logistics service quality and supplier quality management, but also has an indirect effect on quality performance through information sharing and logistics service quality or information sharing and supplier quality management.

Suggested Citation

  • Xiaoping Li & Lijuan Xie & Lan Xu, 2019. "Influence Factors of Online Shopping Food Quality Performance Considering the Relationship Quality," Journal of Electronic Commerce in Organizations (JECO), IGI Global, vol. 17(2), pages 69-78, April.
    • Handle: RePEc:igg:jeco00:v:17:y:2019:i:2:p:69-78
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