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E-Government Project Evaluation: A Balanced Scorecard Analysis

Author

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  • Jianrong Yao

    (Zhejiang University of Finance and Economics, Hangzhou, China)

  • Jin Liu

    (Zhejiang University of Finance and Economics, Hangzhou, China)

Abstract

Due to the large amount of investment in e-government projects, a series of e-government project performance evaluation index systems with strong maneuverability and synthesis are come up with to pilot sound development of e-government. It is one's responsibility to reconsider giant projects and update knowledge about it. This paper is mainly talking about the construction of e-government projects performance evaluation from the view of financial, user, internal process and learning and growth which are the core elements of the balanced scorecard. Using AHP to calculate the weight of each index and figure out the final score of a project. After analyzing the weaknesses of AHP, the method of minimum range and GA is put forward to prefect some weight values and make the appraisal result more impersonal and convincing.

Suggested Citation

  • Jianrong Yao & Jin Liu, 2016. "E-Government Project Evaluation: A Balanced Scorecard Analysis," Journal of Electronic Commerce in Organizations (JECO), IGI Global, vol. 14(1), pages 11-23, January.
    • Handle: RePEc:igg:jeco00:v:14:y:2016:i:1:p:11-23
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    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/JECO.2016010102
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    Cited by:

    1. Xenia J. Mamakou & Konstantina-Porfyria Roumeliotou, 2022. "Evaluating the Electronic Service Quality of E-Shops Using AHP-TOPSIS: The Case of Greek Coffee Chains During the COVID-19 Lockdown," Journal of Electronic Commerce in Organizations (JECO), IGI Global, vol. 20(1), pages 1-17, January.
    2. Pengran Zhou & Pengfei Zhou & Serhat Yüksel & Hasan Dinçer & Gülsüm Sena Uluer, 2019. "Balanced Scorecard-Based Evaluation of Sustainable Energy Investment Projects with IT2 Fuzzy Hybrid Decision Making Approach," Energies, MDPI, vol. 13(1), pages 1-20, December.

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