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Factors determining user satisfaction of internet usage among public sector employees in Yemen

Author

Listed:
  • Osama Isaac
  • Zaini Abdullah
  • T. Ramayah
  • Ahmed M. Mutahar

Abstract

Internet technology has become an essential technological tool for individuals, organisations, and nations driving growth and prosperity. However, there are countries such as Yemen which have very low internet usage rates and which see little economic, social and cultural progress as a result. Therefore, this study has developed an integrated conceptual model based the DeLone and McLean information systems success model (DMISM), the unified theory of acceptance and use of technology (UTAUT) and task-technology fit (TTF) to predict the user satisfaction of internet. A survey questionnaire was used to collect primary data from 530 employees in all 30 government ministry institutions in Yemen. An analysis was conducted to examine the relationship between the variables of the proposed model, which includes initial exploratory factor analysis (EFA), confirmatory factor analysis (CFA) and structural equation modelling (SEM) via AMOS. The results indicated that system quality, information quality, task quality, and social quality are the four key determinants of employee satisfaction related to internet usage. The theoretical and practical implications are also discussed in this study.

Suggested Citation

  • Osama Isaac & Zaini Abdullah & T. Ramayah & Ahmed M. Mutahar, 2018. "Factors determining user satisfaction of internet usage among public sector employees in Yemen," International Journal of Technological Learning, Innovation and Development, Inderscience Enterprises Ltd, vol. 10(1), pages 37-68.
    • Handle: RePEc:ids:ijtlid:v:10:y:2018:i:1:p:37-68
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    Cited by:

    1. Sameera Butt & Asif Mahmood & Saima Saleem & Shah Ali Murtaza & Sana Hassan & Edina Molnár, 2023. "The Contribution of Learner Characteristics and Perceived Learning to Students’ Satisfaction and Academic Performance during COVID-19," Sustainability, MDPI, vol. 15(2), pages 1-28, January.
    2. Sónia Rodrigues & Ricardo Correia & Ramiro Gonçalves & Frederico Branco & José Martins, 2023. "Digital Marketing’s Impact on Rural Destinations’ Image, Intention to Visit, and Destination Sustainability," Sustainability, MDPI, vol. 15(3), pages 1-20, February.
    3. Qin Yang & Young-Chan Lee, 2021. "The Critical Factors of Student Performance in MOOCs for Sustainable Education: A Case of Chinese Universities," Sustainability, MDPI, vol. 13(14), pages 1-22, July.

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