IDEAS home Printed from https://ideas.repec.org/a/ids/ijecbr/v3y2011i1p1-14.html
   My bibliography  Save this article

Customers' perceptions towards adoption of e-banking in Pakistan

Author

Listed:
  • Muhammad Shahbaz Shabbir
  • Ahmad Kaleem
  • Shabana Kirmani
  • Imran M. Qureshi

Abstract

Electronic distribution channels provide alternatives for faster delivery of banking services to a wider scope of customers. This study aims to understand customers' perception towards the potential benefits and risks associated with electronic banking in Pakistan. The outcomes would help the policy makers to develop effective strategies for future outlook of electronic banking in a country. Primary sources were used to collect the data which were analysed via frequency and mean score analysis. The results suggest that banks' customers in Pakistan perceive electronic banking as a tool for minimising inconvenience, minimising risk of carrying cash and time saving. Customers further believe that electronic banking increases chances of government access to public data, increases chances of fraud and data losses. The results conclude that various customers segments do not differ in opinions towards benefits and risks associated with e-banking.

Suggested Citation

  • Muhammad Shahbaz Shabbir & Ahmad Kaleem & Shabana Kirmani & Imran M. Qureshi, 2011. "Customers' perceptions towards adoption of e-banking in Pakistan," International Journal of Economics and Business Research, Inderscience Enterprises Ltd, vol. 3(1), pages 1-14.
    • Handle: RePEc:ids:ijecbr:v:3:y:2011:i:1:p:1-14
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=37429
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijecbr:v:3:y:2011:i:1:p:1-14. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=310 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.