Proposed Analytic Framework for Student Relationship Management based on a Systematic Review of CRM Systems Literature
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- Andreas Hilbert & Karoline Schönbrunn & Sophie Schmode, 2007. "Student Relationship Management in Germany – Foundations and Opportunities," management revue. Socio-economic Studies, Rainer Hampp Verlag, vol. 18(2), pages 204-219.
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- Abdul Alem Mohammed & Basri B. Rashid & Shaharuddin B. Tahir, 2017. "Customer relationship management and hotel performance: the mediating influence of marketing capabilities—evidence from the Malaysian hotel industry," Information Technology & Tourism, Springer, vol. 17(3), pages 335-361, September.
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- L. Thiruvarasu Letchumanan & Hamed Gholami & Noordin Mohd Yusof & Nor Hasrul Akhmal Bin Ngadiman & Anas A. Salameh & Dalia Štreimikienė & Fausto Cavallaro, 2022. "Analyzing the Factors Enabling Green Lean Six Sigma Implementation in the Industry 4.0 Era," Sustainability, MDPI, vol. 14(6), pages 1-15, March.
- Hamed Gholami & Mohamad Faizal Bachok & Muhamad Zameri Mat Saman & Dalia Streimikiene & Safian Sharif & Norhayati Zakuan, 2020. "An ISM Approach for the Barrier Analysis in Implementing Green Campus Operations: Towards Higher Education Sustainability," Sustainability, MDPI, vol. 12(1), pages 1-19, January.
- Falah Abu & Hamed Gholami & Muhamad Zameri Mat Saman & Norhayati Zakuan & Dalia Streimikiene & Grigorios L. Kyriakopoulos, 2021. "An SEM Approach for the Barrier Analysis in Lean Implementation in Manufacturing Industries," Sustainability, MDPI, vol. 13(4), pages 1-18, February.
- Hamed Gholami & Muhamad Zameri Mat Saman & Safian Sharif & Norhayati Zakuan & Falah Abu & Siti Rahmah Awang, 2018. "Critical Success Factors of Student Relationship Management," Sustainability, MDPI, vol. 10(12), pages 1-18, November.
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Keywords
student relationship management; customer relationship management system; systematic review; exploratory factor analysis; conceptual framework;All these keywords.
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