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Analysis of the Calls Received during the COVID-19 Lockdown by the Mental Health Crisis Helpline Operated by the Professional College of Psychology of Aragon

Author

Listed:
  • Alicia Monreal-Bartolomé

    (Primary Care Prevention and Health Promotion Research Network, RedIAPP, 28029 Madrid, Spain
    Institute for Health Research Aragón (IIS Aragón), 50009 Zaragoza, Spain)

  • Yolanda López-Del-Hoyo

    (Primary Care Prevention and Health Promotion Research Network, RedIAPP, 28029 Madrid, Spain
    Institute for Health Research Aragón (IIS Aragón), 50009 Zaragoza, Spain
    Department of Psychology and Sociology, University of Zaragoza, 50009 Zaragoza, Spain)

  • Itxaso Cabrera-Gil

    (Psychology Research Group of the Professional College of Psychology of Aragon (COPPA), 50001 Zaragoza, Spain)

  • Alejandra Aguilar-Latorre

    (Primary Care Prevention and Health Promotion Research Network, RedIAPP, 28029 Madrid, Spain
    Institute for Health Research Aragón (IIS Aragón), 50009 Zaragoza, Spain)

  • Marta Puebla-Guedea

    (Primary Care Prevention and Health Promotion Research Network, RedIAPP, 28029 Madrid, Spain
    Institute for Health Research Aragón (IIS Aragón), 50009 Zaragoza, Spain
    Department of Psychology and Sociology, University of Zaragoza, 50009 Zaragoza, Spain)

  • Santiago Boira

    (Department of Psychology and Sociology, University of Zaragoza, 50009 Zaragoza, Spain)

  • Jesús Lanero

    (Faculty of Health Sciences, San Jorge University, Villanueva de Gállego University Campus, 50830 Villanueva de Gállego, Spain)

Abstract

COVID-19 has had a direct impact on the physical and mental health of millions of people worldwide. Therefore, a Mental Health Crisis Helpline (MHCH) was set up and offered free of charge by the Professional College of Psychology of Aragon (COPPA) during the lockdown period. This research aims to study the reasons for the calls, to describe the population segments that used it, and to analyse the possible relationships between the variables studied. A total of 1411 calls were answered and 598 were registered. The main reasons for the calls were: anxiety symptoms, concern for a relative, previous mental health problems, conflicts, and depressive symptoms. Significantly more men called for anxiety symptoms (60.8% vs. 49.5%) versus more women calling regarding a chronic physical illness (3.5% vs. 0.7%), concern about a relative (22.7% vs. 12.4%), care guidelines (6% vs. 1.3%), and bereavement (6.2% vs. 2%). Calls regarding conflict increased slightly as the lockdown period progressed ( p < 0.001; r = 0.15), in contrast with calls regarding previous psychological conditions and anxiety symptoms ( p = 0.035; r = −0.09; p = 0.005; r = −0.12). These results highlight the intensive use of the MHCH, confirming the need for the implementation of specific psychological care resources in times of crisis.

Suggested Citation

  • Alicia Monreal-Bartolomé & Yolanda López-Del-Hoyo & Itxaso Cabrera-Gil & Alejandra Aguilar-Latorre & Marta Puebla-Guedea & Santiago Boira & Jesús Lanero, 2022. "Analysis of the Calls Received during the COVID-19 Lockdown by the Mental Health Crisis Helpline Operated by the Professional College of Psychology of Aragon," IJERPH, MDPI, vol. 19(5), pages 1-12, March.
    • Handle: RePEc:gam:jijerp:v:19:y:2022:i:5:p:2901-:d:762326
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    References listed on IDEAS

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    1. Cuiyan Wang & Riyu Pan & Xiaoyang Wan & Yilin Tan & Linkang Xu & Cyrus S. Ho & Roger C. Ho, 2020. "Immediate Psychological Responses and Associated Factors during the Initial Stage of the 2019 Coronavirus Disease (COVID-19) Epidemic among the General Population in China," IJERPH, MDPI, vol. 17(5), pages 1-25, March.
    2. Sijia Li & Yilin Wang & Jia Xue & Nan Zhao & Tingshao Zhu, 2020. "The Impact of COVID-19 Epidemic Declaration on Psychological Consequences: A Study on Active Weibo Users," IJERPH, MDPI, vol. 17(6), pages 1-9, March.
    3. Marius Brülhart & Valentin Klotzbücher & Rafael Lalive & Stephanie K. Reich, 2021. "Mental health concerns during the COVID-19 pandemic as revealed by helpline calls," Nature, Nature, vol. 600(7887), pages 121-126, December.
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    Cited by:

    1. Anderes, Marc & Pichler, Stefan, 2023. "Mental health effects of social distancing in Switzerland," Economics & Human Biology, Elsevier, vol. 51(C).

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