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A Review of Social Media Use in E-Government

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  • Michael J. Magro

    (Byrd School of Business, Shenandoah University, 1460 University Drive, Winchester, VA 22601, USA)

Abstract

In the past few years, e-government has been a topic of much interest among those excited about the advent of Web 2.0 technologies. This paper reviews the recent literature concerning Web 2.0, social media, social networking, and how it has been used in the public sector. Key observations include literature themes such as the evolution of social media case studies in the literature, the progress of social media policies and strategies over time, and social media use in disaster management as an important role for government. Other observations include the lack of a tangible goal for e-government, and the idea that significant change is still needed in government culture, philosophy of control, and resource management before broad sustainable success can be achieved in the use of social media.

Suggested Citation

  • Michael J. Magro, 2012. "A Review of Social Media Use in E-Government," Administrative Sciences, MDPI, vol. 2(2), pages 1-14, April.
    • Handle: RePEc:gam:jadmsc:v:2:y:2012:i:2:p:148-161:d:17061
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    References listed on IDEAS

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    1. Lemuria Carter & Vishanth Weerakkody, 2008. "E-government adoption: A cultural comparison," Information Systems Frontiers, Springer, vol. 10(4), pages 473-482, September.
    2. Michael L. Best & Rajendra Kumar, 2008. "Sustainability Failures of Rural Telecenters: Challenges from the Sustainable Access in Rural India (SARI) Project," Information Technologies and International Development, MIT Press, vol. 4(4), pages 31-45, October/J.
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    Cited by:

    1. Quan Li & Wenbo Wei & Nian Xiong & Daici Feng & Xinyue Ye & Yongsheng Jiang, 2017. "Social Media Research, Human Behavior, and Sustainable Society," Sustainability, MDPI, vol. 9(3), pages 1-11, March.
    2. Fabiana Zollo & Petra Kralj Novak & Michela Del Vicario & Alessandro Bessi & Igor Mozetič & Antonio Scala & Guido Caldarelli & Walter Quattrociocchi, 2015. "Emotional Dynamics in the Age of Misinformation," PLOS ONE, Public Library of Science, vol. 10(9), pages 1-22, September.
    3. Todisco, Lucio & Tomo, Andrea & Canonico, Paolo & Mangia, Gianluigi & Sarnacchiaro, Pasquale, 2021. "Exploring social media usage in the public sector: Public employees' perceptions of ICT's usefulness in delivering value added," Socio-Economic Planning Sciences, Elsevier, vol. 73(C).
    4. Alaa Bakur, 2017. "Hearing Foreigners’ Voices: Unprecedented Communication for Hearing Foreigners’ Voices in Saudi Arabia," International Journal of Social Science Studies, Redfame publishing, vol. 5(12), pages 1-9, December.
    5. Georgios Lappas & Amalia Triantafillidou & Anastasia Deligiaouri & Alexandros Kleftodimos, 2018. "Facebook Content Strategies and Citizens’ Online Engagement: The Case of Greek Local Governments," The Review of Socionetwork Strategies, Springer, vol. 12(1), pages 1-20, June.
    6. Karol Król & Dariusz Zdonek, 2020. "Local Government Website Accessibility—Evidence from Poland," Administrative Sciences, MDPI, vol. 10(2), pages 1-17, March.
    7. Enzo Falco & Reinout Kleinhans, 2018. "Digital Participatory Platforms for Co-Production in Urban Development: A Systematic Review," International Journal of E-Planning Research (IJEPR), IGI Global, vol. 7(3), pages 52-79, July.
    8. Špaček David, 2018. "Social Media Use in Public Administration: The Case of Facebook Use by Czech Regions," NISPAcee Journal of Public Administration and Policy, Sciendo, vol. 11(2), pages 199-218, December.
    9. Yao Yang, 2017. "Towards a New Digital Era: Observing Local E-Government Services Adoption in a Chinese Municipality," Future Internet, MDPI, vol. 9(3), pages 1-17, September.
    10. Maria Hellman & Eva-Karin Olsson & Charlotte Wagnsson, 2016. "EU Armed Forces’ Use of Social Media in Areas of Deployment," Media and Communication, Cogitatio Press, vol. 4(1), pages 51-62.
    11. Xiaoxu Liang & Yanjun Lu & John Martin, 2021. "A Review of the Role of Social Media for the Cultural Heritage Sustainability," Sustainability, MDPI, vol. 13(3), pages 1-17, January.
    12. Supunmali Ahangama, 2023. "Relating Social Media Diffusion, Education Level and Cybersecurity Protection Mechanisms to E-Participation Initiatives: Insights from a Cross-Country Analysis," Information Systems Frontiers, Springer, vol. 25(5), pages 1695-1711, October.
    13. Pusp Raj Joshi & Shareeful Islam & Syed Islam, 2017. "A Framework for Cloud Based E-Government from the Perspective of Developing Countries," Future Internet, MDPI, vol. 9(4), pages 1-26, November.

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