Competencies of Sales Employees as a Determinant of the Quality of Provided Services Based on the Insurance Market
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More about this item
Keywords
Competencies of employees; service quality; insurance market; insurance agent.;All these keywords.
JEL classification:
- E24 - Macroeconomics and Monetary Economics - - Consumption, Saving, Production, Employment, and Investment - - - Employment; Unemployment; Wages; Intergenerational Income Distribution; Aggregate Human Capital; Aggregate Labor Productivity
- G52 - Financial Economics - - Household Finance - - - Insurance
- J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity
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