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Enhancing quality in education: application of quality function deployment – an industry perspective

Author

Listed:
  • Sangeeta Sahney
  • Devinder Kumar Banwet
  • Sabita Karunes

Abstract

Keywords: Quality function deployment, SERVQUAL, Service quality assurance, Customer satisfaction

Suggested Citation

  • Sangeeta Sahney & Devinder Kumar Banwet & Sabita Karunes, 2003. "Enhancing quality in education: application of quality function deployment – an industry perspective," Work Study, Emerald Group Publishing Limited, vol. 52(6), pages 297-309, November.
    • Handle: RePEc:eme:wsppss:00438020310496569
    DOI: 10.1108/00438020310496569
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