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“A little bit of everything?” Conceptualising performance measurement in hybrid public sector organisations through a literature review

Author

Listed:
  • Lode De Waele
  • Tobias Polzer
  • Arjen van Witteloostuijn
  • Liselore Berghman

Abstract

Purpose - Numerous of today's public sector organisations (PSOs) can be characterised as hybrids. Hybridity is caused by different (at times conflicting) demands that stem from the institutional environment, which is likely to affect performance measurement in these organisations. This paper focuses on the relationship between hybridity and organisational performance, which has so far not been studied in detail. Design/methodology/approach - Based on a literature review (final sample of 56 articles), the authors systematise performance dimensions alongside the pillars “economy”, “efficiency”, “effectiveness” and “(social) equity”. The article summarises results in a framework for measuring performance in hybrid PSOs. The authors outline strategies as to how public managers can tailor frameworks to the requirements and idiosyncrasies of organisations. Findings - Since hybrid PSOs combine logics from different administrative models (Weberian bureaucracy, market-capitalism and democracy), so need their organisational performance measurement systems. Potential synergies from and frictions between the different performance dimensions related to the four pillars are discussed. Originality/value - This is the first literature review on performance dimensions and their application in hybrid PSOs. The distilled “hybrid performance measurement framework” can be scrutinised and further refined in future research.

Suggested Citation

  • Lode De Waele & Tobias Polzer & Arjen van Witteloostuijn & Liselore Berghman, 2021. "“A little bit of everything?” Conceptualising performance measurement in hybrid public sector organisations through a literature review," Journal of Public Budgeting, Accounting & Financial Management, Emerald Group Publishing Limited, vol. 33(3), pages 343-363, March.
  • Handle: RePEc:eme:jpbafm:jpbafm-05-2020-0075
    DOI: 10.1108/JPBAFM-05-2020-0075
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    Citations

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    Cited by:

    1. Spanò, Rosanna & Grossi, Giuseppe & Landi, Giovanni Catello, 2022. "Academic entrepreneurial hybrids: Accounting and accountability in the case of MegaRide," The British Accounting Review, Elsevier, vol. 54(5).
    2. Ablam Estel Apeti & Bao-We-Wal Bambe & Aguima Aime Bernard Lompo, 2023. "Determinants of public sector efficiency: a panel database from a stochastic frontier analysis," Post-Print hal-04189811, HAL.
    3. Spanò, Rosanna & Massaro, Maurizio & Iacuzzi, Silvia, 2023. "Blockchain for value creation in the healthcare sector," Technovation, Elsevier, vol. 120(C).

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