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Reingeniería de procesos en España: La adaptación de una moda de gestión

Author

Listed:
  • Albizu Gallastegi, Eneka
  • Olazaran Rodríguez, Mikel
  • Simón, Katrin

Abstract

En este artículo analizan la recepción en España de uno de los principales conceptos de gestión de la década de los 90, la reingeniería de procesos o BPR, a través de dos "canales de transmisión" de especial relevancia: la literatura de gestión y las empresas de consultoría. Se muestra cómo las ideas iniciales del BPR fueron adaptadas y reformuladas, y terminaron siendo incorporadas dentro de la perspectiva de la gestión de la calidad total, dominante en España e inicialmente considerada opuesta al BPR.

Suggested Citation

  • Albizu Gallastegi, Eneka & Olazaran Rodríguez, Mikel & Simón, Katrin, 2004. "Reingeniería de procesos en España: La adaptación de una moda de gestión," Revista de Dirección y Administración de Empresas, Universidad del País Vasco - Escuela Universitaria de Estudios Empresariales de San Sebastián.
    • Handle: RePEc:ehu:rdadme:11026
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    File URL: https://addi.ehu.es/handle/10810/11026
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