A technology-people-integrated toolkit for retail care management during a crisis
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DOI: 10.1016/j.jretconser.2023.103304
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Cited by:
- Serravalle, Francesca & Pantano, Eleonora, 2023. "Mastering care management strategies to improve retailing: Mechanisms, capabilities, impacts and emerging opportunities," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
- Cobelli, Nicola & Cassia, Fabio & Zardini, Alessandro & Kuppelwieser, Volker G., 2024. "Pharmacies providing health services: Attitudes toward eHealth in Italy," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
- Zhuang, Zheng-Yun & Chung, Cheng-Kung, 2024. "Dissecting the visiting willingness of driving visitors facing a retail market's dual-pricing policy for parking," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).
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Keywords
Retail care management; Technology-people-integrated toolkit; Crisis; Antecedents-decisions-outcomes; Covid-19;All these keywords.
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