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Industry 4.0 involvement and knowledge management across industries: A qualitative investigation from an emerging economy

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  • Duarte Alonso, Abel
  • Vu, Oanh Thi Kim
  • Nguyen, Trung Q.
  • McClelland, Robert
  • Nguyen, Ngan M.
  • Huynh, Hoa Thi Ngoc
  • Tran, Thanh Duc

Abstract

By embracing the notions of the knowledge-based view of the firm framework, the study investigates a) how involvement in the Industry 4.0 phenomenon is perceived, b) how organisations’ knowledge is used to respond to its requirements, and c) how this knowledge helps maximise its promise. Through semi-structured, in-depth interviews, the experiences and observations of 112 company leaders representing nine different industries in Vietnam were gathered. The analysis first reveals that Industry 4.0 involvement has internal and external knowledge-based ramifications, including more productivity and enhanced communication. Second, organisational knowledge is based on proactiveness and reaching within/out, predominantly through training, organisational support, and external experts. Third, organisational knowledge supports Industry 4.0 implementation primarily by taking charge internally and externally, that is, increasing the understanding of Industry 4.0, and by focusing on ‘human-assisted applicability’ or the human touch. The analysis enabled the development of a model illuminating conceptual and practical implications.

Suggested Citation

  • Duarte Alonso, Abel & Vu, Oanh Thi Kim & Nguyen, Trung Q. & McClelland, Robert & Nguyen, Ngan M. & Huynh, Hoa Thi Ngoc & Tran, Thanh Duc, 2024. "Industry 4.0 involvement and knowledge management across industries: A qualitative investigation from an emerging economy," Journal of Business Research, Elsevier, vol. 174(C).
    • Handle: RePEc:eee:jbrese:v:174:y:2024:i:c:s0148296324000420
    DOI: 10.1016/j.jbusres.2024.114538
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