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Mesure de la performance des agences bancaires par une approche DEA

Author

Listed:
  • Aude Hubrecht

    (Université de Bourgogne)

  • Michel Dietsch

    (Université de Strasbourg 3)

  • Fabienne Guerra

    (Fucam)

Abstract

(VF)L’approche DEA (Data Envelopment Analysis) permet de proposer de nouveaux indicateurs de la performance pour les réseaux de distribution intégrés. Après avoir précisé la méthode de construction d’un indicateur de productivité des points de vente respectant les critères de contrôlabilité et de cohérence transversale, nous modélisons le lien entre un indicateur de performance de la tête de réseau et l’indicateur de productivité pour garantir la cohérence hiérarchique. Enfin, nous insérons ces indicateurs dans un outil d’aide à la décision conforme à l’organisation verticale des réseaux de distribution:un système de tableau de bord pros-pectif.(VA)Using a DEA framework (Data Envelopment Analysis), we develop new performance indicators for integrated retail networks. A methodological discussion leads us to propose a productivity indicator which respects the criteria of controllability and transversal coherence. We then formalise the relationship between a performance indicator of a network’s headquarters and the productivity of its various retailers. Finally, we combine these new indicators in crafting a management tool amenable to a system of balanced scorecards.

Suggested Citation

  • Aude Hubrecht & Michel Dietsch & Fabienne Guerra, 2005. "Mesure de la performance des agences bancaires par une approche DEA," Revue Finance Contrôle Stratégie, revues.org, vol. 8(2), pages 131-171, June.
    • Handle: RePEc:dij:revfcs:v:8:y:2005:i:q2:p:131-171
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    References listed on IDEAS

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    Citations

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    Cited by:

    1. Asma Mghaieth & Imen Khanchel El Mehdi, 2014. "The determinants of cost/profit efficiency of Islamic banks before, during and after the crisis of 2007," Working Papers 2014-107, Department of Research, Ipag Business School.
    2. Simon Cornée & Gervais Thenet, 2016. "Efficience des institutions de microfinance en Bolivie et au Pérou:une approche data envelopment analysis en deux étapes," Revue Finance Contrôle Stratégie, revues.org, vol. 19(1), pages 65-91, March.
    3. repec:dau:papers:123456789/1486 is not listed on IDEAS
    4. Elisabeth CALLANDRET-BIGOT & Dominique BONET & Jean-Louis GALLIAN, 2014. "Contrôle de Gestion Bancaire : de l’évolution de la fonction et des outils," Working Papers 2014-245, Department of Research, Ipag Business School.
    5. Nicolas Berland & Michel Gervais, 2008. "À quoi ont rêvé (et n’ont pas rêvé) les chercheurs en contrôle durant les dix dernières années? Dix ans de recherche en contrôle," Revue Finance Contrôle Stratégie, revues.org, vol. 11(Special), pages 109-148, June.
    6. Elisabeth CALLANDRET-BIGOT & Dominique BONET & Jean-Louis GALLIAN, 2014. "Contrôle de Gestion Bancaire : de l’évolution de la fonction et des outils," Working Papers 2014-173, Department of Research, Ipag Business School.

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    More about this item

    Keywords

    Data Envelopment Analysis; agences bancaires; tableaux de bord prospectifs; contrôlabilité; bank branches; balanced scorecards; controllability.;
    All these keywords.

    JEL classification:

    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages
    • L11 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Production, Pricing, and Market Structure; Size Distribution of Firms
    • D21 - Microeconomics - - Production and Organizations - - - Firm Behavior: Theory
    • D24 - Microeconomics - - Production and Organizations - - - Production; Cost; Capital; Capital, Total Factor, and Multifactor Productivity; Capacity
    • M42 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Accounting - - - Auditing

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