Common Sense Leadership Considerations for Emerging Casino Managers

Many people consider the term common sense to be undefinable yet it is recognizable when one sees it in action. The same holds true for the word leadership, which has several thousand opinions on what it represents yet there is no a clear and acceptable classification or definition from theorists or practitioners. The third term, emerging manager, also is mystifying because the people it really applies to do not always comprehend that someone is talking about them. Let’s first define what we are talking about when using these expressions so we are all on the same page for further discussion. Common sense in the vernacular of this chapter relates to something that is a recognizable best practice that if not performed would indicate to others that person is lacking the ability to understand how to handle an issue in the proper business way. An example of this would be if a certain repeat visit Diamond level player had requested a certain type of room every time he came to your casino and for some reason the online system does not have that request shown on the screen then the common sense decision would be what? To accommodate that person so they can spend more time at the tables instead of arguing with staff over items that neither party can resolve at that moment. You certainly would not want to have them move to another hotel using their other high level loyalty card over an entry error, would you? The right decision on your part would be what we would call common sense.