The interaction of service quality, customer value, customer satisfaction on customer’s behaviour intention using cellular/mobile service in Ho Chi Minh City
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Abstract
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DOI: 10.46223/HCMCOUJS.econ.en.9.1.177.2019
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References listed on IDEAS
- Oliver, Richard L. & Bearden, William O., 1985. "Disconfirmation processes and consumer evaluations in product usage," Journal of Business Research, Elsevier, vol. 13(3), pages 235-246, June.
- Yonggui Wang & Hing-Po Lo & Yongheng Yang, 2004. "An Integrated Framework for Service Quality, Customer Value, Satisfaction: Evidence from China's Telecommunication Industry," Information Systems Frontiers, Springer, vol. 6(4), pages 325-340, December.
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Keywords
cellular/mobile telecommunication service; customer satisfaction; customer value; loyalty; service quality;All these keywords.
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