IDEAS home Printed from https://ideas.repec.org/a/bjw/econen/v6y2016i1p32-48.html
   My bibliography  Save this article

Factors of quality management system influencing organizational performance: A study of pharmaceutical factories getting GMP certificate in Vietnam

Author

Listed:
  • Nguyen Thuy Quynh Loan

    (Ho Chi Minh City University of Technology, Vietnam National University HCMC, Vietnam)

Abstract

A study objective is to identify key factors of QMS (Quality Management System) influencing the organizational performance in pharmaceutical factories getting GMP (Good Manufacturing Practices) certificate. The original research model consists of eight independent factors (leadership, process management, education and training, supplier management, customer focus, employee involvement, product design, and continuous improvement) and three dependent factors related to organizational performance (productivity, product quality and customer satisfaction). The study collects 265 suitable questionnaires filled by middle managers or the top managers of the pharmaceutical factories getting GMP in Vietnam. The results identify key factors of QMS as leadership, employee involvement towards customer focus, and continuous improvement towards product design have positively impact to organizational performance that is represented by productivity and product quality, customer satisfaction. The study then suggests managerial implications to top management of pharmaceutical factories in improving performance through enhancing key factors of QMS implementation.

Suggested Citation

  • Nguyen Thuy Quynh Loan, 2016. "Factors of quality management system influencing organizational performance: A study of pharmaceutical factories getting GMP certificate in Vietnam," HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE - ECONOMICS AND BUSINESS ADMINISTRATION, HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE, HO CHI MINH CITY OPEN UNIVERSITY, vol. 6(1), pages 32-48.
    • Handle: RePEc:bjw:econen:v:6:y:2016:i:1:p:32-48
    DOI: 10.46223/HCMCOUJS.econ.en.6.1.109.2016
    as

    Download full text from publisher

    File URL: https://journalofscience.ou.edu.vn/index.php/econ-en/article/view/109/98
    Download Restriction: no
    File URL: https://libkey.io/10.46223/HCMCOUJS.econ.en.6.1.109.2016?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. repec:dgr:rugsom:99a48 is not listed on IDEAS
    2. Fynes, Brian & De Burca, Sean, 2005. "The effects of design quality on quality performance," International Journal of Production Economics, Elsevier, vol. 96(1), pages 1-14, April.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Freiesleben, Johannes, 2010. "Proposing a new approach to discussing economic effects of design quality," International Journal of Production Economics, Elsevier, vol. 124(2), pages 348-359, April.
    2. Chen, Chun-Chih & Chuang, Ming-Chuen, 2008. "Integrating the Kano model into a robust design approach to enhance customer satisfaction with product design," International Journal of Production Economics, Elsevier, vol. 114(2), pages 667-681, August.
    3. Shaofei Jiang & Di Feng & Chunfu Lu, 2019. "A Sustainable Innovation—Additional Services for Products Based on Personalised Customer Value," Sustainability, MDPI, vol. 11(6), pages 1-16, March.
    4. Kun-Tzu Yu, 2013. "A measurement model for service capability from the customer perspective," Service Business, Springer;Pan-Pacific Business Association, vol. 7(4), pages 563-582, December.
    5. Lin, Shu-Ping & Yang, Chen-Lung & Chan, Ya-hui & Sheu, Chwen, 2010. "Refining Kano's 'quality attributes-satisfaction' model: A moderated regression approach," International Journal of Production Economics, Elsevier, vol. 126(2), pages 255-263, August.
    6. Huang, Tsu-Te (Andrew) & Chen, Le & Stewart, Rodney A. & Panuwatwanich, Kriengsak, 2013. "Leveraging power of learning capability upon manufacturing operations," International Journal of Production Economics, Elsevier, vol. 145(1), pages 233-252.
    7. Hong, Paul & Doll, William J. & Revilla, Elena & Nahm, Abraham Y., 2011. "Knowledge sharing and strategic fit in integrated product development proejcts: An empirical study," International Journal of Production Economics, Elsevier, vol. 132(2), pages 186-196, August.
    8. Dekkers, Rob & Chang, C.M. & Kreutzfeldt, Jochen, 2013. "The interface between “product design and engineering” and manufacturing: A review of the literature and empirical evidence," International Journal of Production Economics, Elsevier, vol. 144(1), pages 316-333.
    9. Koufteros, Xenophon & Lu, Guanyi & Peters, Richard C. & Lai, Kee-hung & Wong, Christina W.Y. & Edwin Cheng, T.C., 2014. "Product development practices, manufacturing practices, and performance: A mediational perspective," International Journal of Production Economics, Elsevier, vol. 156(C), pages 83-97.
    10. Zhu, Andy Yunlong & von Zedtwitz, Max & Assimakopoulos, Dimitris & Fernandes, Kiran, 2016. "The impact of organizational culture on Concurrent Engineering, Design-for-Safety, and product safety performance," International Journal of Production Economics, Elsevier, vol. 176(C), pages 69-81.
    11. Hua, Zhongsheng & Zhang, Xuemei & Xu, Xiaoyan, 2011. "Product design strategies in a manufacturer-retailer distribution channel," Omega, Elsevier, vol. 39(1), pages 23-32, January.
    12. Karim, M.A. & Smith, A.J.R. & Halgamuge, S.K. & Islam, M.M., 2008. "A comparative study of manufacturing practices and performance variables," International Journal of Production Economics, Elsevier, vol. 112(2), pages 841-859, April.
    13. Fouad El Ouardighi & Gustav Feichtinger & Gila E. Fruchter, 2018. "Accelerating the diffusion of innovations under mixed word of mouth through marketing–operations interaction," Annals of Operations Research, Springer, vol. 264(1), pages 435-458, May.
    14. Karipidis, Philippos I., 2011. "Market evaluations of dimensions of design quality," International Journal of Production Economics, Elsevier, vol. 129(2), pages 292-301, February.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bjw:econen:v:6:y:2016:i:1:p:32-48. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Vu Tuan Truong (email available below). General contact details of provider: https://journalofscience.ou.edu.vn/index.php/econ-en .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.