IDEAS home Printed from https://ideas.repec.org/a/aif/journl/v28y2023i1p98-114.html
   My bibliography  Save this article

The Impact of Applying Deming's Model on Institutional Performance in Air Navigation: A Study on Quality and Customer Satisfaction

Author

Listed:
  • Sulaiman Alfooderi

    (University of Akron, Projects Specialist, Kuwait.)

Abstract

This study investigates the influence of applying Deming's model on the institutional performance of air navigation, with a specific focus on the concept of quality and its alignment with the present and future needs and expectations of customers. The research was conducted within the Department of Air Traffic in Kuwait, specifically within the Air Navigation Services Company, utilizing a sample of 206 employees. To achieve its objectives, the researcher developed a questionnaire as the primary research tool, designed to assess the relationship between the application of the Deming model and institutional performance. The study reveals several significant findings. Firstly, there exists a statistically significant relationship at a significance level of α≤0.05 between the practices of the Deming model and the promotion of administrative innovation within the Air Navigation Company in Kuwait. Additionally, the research demonstrates a statistically significant effect at the α≤0.05 level of Deming model practices on internal institutional innovation. Moreover, a similar statistically significant effect at α≤0.05 was observed for Deming Model Management practices on creating value within the Air Navigation Company in Kuwait. Among the key recommendations arising from this study is the importance of assessing the quality of air navigation services from the perspective of customers, particularly in light of the application of the Deming model. Understanding customer perceptions and expectations can play a pivotal role in further enhancing the quality and effectiveness of air navigation services. This research contributes valuable insights into the application of Deming's model in the context of air navigation, shedding light on its potential benefits in terms of innovation, quality, and value creation.

Suggested Citation

  • Sulaiman Alfooderi, 2023. "The Impact of Applying Deming's Model on Institutional Performance in Air Navigation: A Study on Quality and Customer Satisfaction," International Journal of Science and Business, IJSAB International, vol. 28(1), pages 98-114.
  • Handle: RePEc:aif:journl:v:28:y:2023:i:1:p:98-114
    as

    Download full text from publisher

    File URL: https://ijsab.com/wp-content/uploads/2207.pdf
    Download Restriction: no

    File URL: https://ijsab.com/volume-28-issue-1/6204
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Prajogo, Daniel I. & Sohal, Amrik S., 2006. "The integration of TQM and technology/R&D management in determining quality and innovation performance," Omega, Elsevier, vol. 34(3), pages 296-312, June.
    2. Redha M. Elhuni & M. Munir Ahmad, 2014. "Investigating the total quality elements based on Deming management model in oil industry in Libya - an empirical study," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 13(2), pages 142-156.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. , Aisdl, 2020. "The Impact of Innovation on the Performance of Manufacturing Enterprises in Vietnam," OSF Preprints byjhc, Center for Open Science.
    2. Escrig-Tena, Ana B. & Segarra-Ciprés, Mercedes & García-Juan, Beatriz & Beltrán-Martín, Inmaculada, 2018. "The impact of hard and soft quality management and proactive behaviour in determining innovation performance," International Journal of Production Economics, Elsevier, vol. 200(C), pages 1-14.
    3. Sadikoglu, Esin & Zehir, Cemal, 2010. "Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms," International Journal of Production Economics, Elsevier, vol. 127(1), pages 13-26, September.
    4. Uwitonze, Eric & Heshmati, Almas, 2016. "Service Sector Development and its Determinants in Rwanda," IZA Discussion Papers 10117, Institute of Labor Economics (IZA).
    5. Asuman Akdogan & Emine Kale, 2017. "Impacts Of Internal Factors In Organisations On Creative And Innovative Performance In Hospitality Companies," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 21(06), pages 1-24, August.
    6. Hong, Jiangtao & Liao, Yi & Zhang, Yibin & Yu, Zhefu, 2019. "The effect of supply chain quality management practices and capabilities on operational and innovation performance: Evidence from Chinese manufacturers," International Journal of Production Economics, Elsevier, vol. 212(C), pages 227-235.
    7. Sherine Al Ahmad & Nasser Fathi Easa & Nehale Mostapha, 2019. "Transformational Leadership and Innovation at the Lebanese Banking Industry," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(4), pages 267-292.
    8. Jean Bosco Harelimana & Beline Mukarwego, 2021. "Service Sector as an Engine of Growth: Empirical Analysis of Rwanda," Business and Management Studies, Redfame publishing, vol. 7(2), pages 47-59, June.
    9. Ali Bakhit Jaafreh & Abedalfattah Z. Al-abedallat, 2013. "The Effect of Quality Management Practices on Organizational Performance in Jordan: An Empirical Study," International Journal of Financial Research, International Journal of Financial Research, Sciedu Press, vol. 4(1), pages 93-109, January.
    10. Chakraborty, Subhajit & Kaynak, Hale & Pagán, José A., 2021. "Bridging hospital quality leadership to patient care quality," International Journal of Production Economics, Elsevier, vol. 233(C).
    11. Vishal Singh Patyal & K. Maddulety, 2015. "Interrelationship between Total Quality Management and Six Sigma: A Review," Global Business Review, International Management Institute, vol. 16(6), pages 1025-1060, December.
    12. Koc, T. & Bozdag, E., 2017. "Measuring the degree of novelty of innovation based on Porter's value chain approach," European Journal of Operational Research, Elsevier, vol. 257(2), pages 559-567.
    13. Escrig-Tena, Ana B. & Segarra-Ciprés, Mercedes & García-Juan, Beatriz, 2021. "Incremental and radical product innovation capabilities in a quality management context: Exploring the moderating effects of control mechanisms," International Journal of Production Economics, Elsevier, vol. 232(C).
    14. Marijana Petrović & Nataša Bojković & Mladen Stamenković, 2018. "A Dea-Based Tool For Tracking Best Practice Exemplars: The Case Of Telecommunications In Ebrd Countries," Economic Annals, Faculty of Economics and Business, University of Belgrade, vol. 63(218), pages 105-128, July – Se.
    15. Nurul Fadly Habidin & Nurul Aifaa Shazali & Naimah Ali & Nur Afni Khaidir & Osman Jusoh, 2016. "The impact of lean healthcare practice on healthcare performance: the mediating role of supply chain innovation in Malaysian healthcare industry," International Journal of Critical Accounting, Inderscience Enterprises Ltd, vol. 8(1), pages 79-93.
    16. L. M. Daphne Yiu & Hugo K. S. Lam & Andy C. L. Yeung & T. C. E. Cheng, 2020. "Enhancing the Financial Returns of R&D Investments through Operations Management," Production and Operations Management, Production and Operations Management Society, vol. 29(7), pages 1658-1678, July.
    17. Tomás Félix González-Cruz & Norat Roig-Tierno & Dolores Botella-Carrubí, 2018. "Quality management as a driver of innovation in the service industry," Service Business, Springer;Pan-Pacific Business Association, vol. 12(3), pages 505-524, September.
    18. Ordeñana, Xavier & Vera-Gilces, Paúl & Zambrano-Vera, Jack & Jiménez, Alfredo, 2024. "The effect of high-growth and innovative entrepreneurship on economic growth," Journal of Business Research, Elsevier, vol. 171(C).
    19. Evans Mwasiaji, 2020. "Quality Imperative Value Addition and the Performance of Medium Scale Manufacturing Enterprises in Kenya," Journal of Accounting, Business and Finance Research, Scientific Publishing Institute, vol. 8(1), pages 39-46.
    20. Arranz, N. & Arroyabe, M.F. & Li, Jun & de Arroyabe, J.C. Fernandez, 2019. "An integrated model of organisational innovation and firm performance: Generation, persistence and complementarity," Journal of Business Research, Elsevier, vol. 105(C), pages 270-282.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:aif:journl:v:28:y:2023:i:1:p:98-114. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Farjana Rahman (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.