IDEAS home Printed from https://ideas.repec.org/a/acg/comfin/v11y2023i3p26-29.html
   My bibliography  Save this article

A Study on Customer Satisfaction Towards Electronic Banking Services and Products Offered by Nationalised Banks in Madurai City

Author

Listed:
  • K R Srinivasan

    (Sourashtra College)

  • J Duraichamy

    (Sourashtra College)

Abstract

In modern era electronic devices offers a wide level of services in customer’s door steps. Electronic banking services are the opportunity for entrepreneurs and small sellers. The main purpose of this study is to know the level of satisfaction towards electronic banking services offered by nationalized banks in Madurai city and to know the factors that affects usage of electronic services and products. The study was descriptive in nature and data gathered through questionnaires and document analysis. In order to achieve the objective, mixed use of sampling techniques has been used, sample size was (n=135), data collected with the help of structured questionnaire. Open source software has been used to derive statistical inference.

Suggested Citation

  • K R Srinivasan & J Duraichamy, 2023. "A Study on Customer Satisfaction Towards Electronic Banking Services and Products Offered by Nationalised Banks in Madurai City," ComFin Research, Shanlax Journals, vol. 11(3), pages 26-29, July.
    • Handle: RePEc:acg:comfin:v:11:y:2023:i:3:p:26-29
    DOI: 10.34293/commerce.v11i3.6501
    as

    Download full text from publisher

    File URL: http://www.shanlaxjournals.in/journals/index.php/commerce/article/view/6501
    Download Restriction: no
    File URL: https://www.shanlaxjournals.in/journals/index.php/commerce/article/view/6501/6086
    Download Restriction: no
    File URL: https://libkey.io/10.34293/commerce.v11i3.6501?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:acg:comfin:v:11:y:2023:i:3:p:26-29. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: S.Lakshmanan (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.