Analysis of Grievance-Productivity Nexus among Employees of Aku International Company (Nig) Ltd, Aba, Abia State, Nigeria

Studies on grievance have focused mainly on its effects on employee performance while no attention has been given to its effect on productivity. This study therefore investigated employee grievance and productivity in Aku International Company (Nig) Ltd Aba, Nigeria. Survey design was adopted; quantitative data were collected through questionnaire while the qualitative data were generated through in-depth interview. Quota sampling procedure was used to select 398 respondents for the qualitative study while interviews were conducted on six (6) heads of department including from Human Resources, Administrative, Production, Sales, Distribution, and Accounting to generate the quantitative data. The availability sampling technique was also used to select the actual respondents from each department. The quantitative data was processed using SPSS and analyzed using frequency distribution tables and percentages. The stated hypotheses were tested using Chi-square. The findings showed that employee grievance persisted as a result of delay and denial of salary payment, poor working condition, not getting the employees involved in organizational decision-making process. It was therefore recommended that grievance can be reduced if not completely stopped when the organization ensure to provide the employees with all the necessary things needed to make work easy such as payment of salary as when due, conducive work environment and involving the workers in organizational decision-making process. It is concluded that when all these are in place, it will increase productivity in Aku International Company (Nig) Ltd, Aba, Nigeria.