Qualitative Research Method of Intercultural Contact Adaptation to Cruise Ship Crews from Yogyakarta, Indonesia

Working in a multicultural environment today is a common thing, but the challenge of cultural shock is still something that has yet to find the right solution. This is because each organization is different in dealing with the cultural shock that occurs. The subject of this research is the Carnival cruise ship crew which consists of more than seventy crews from different countries, which is a challenge for crews from Indonesia who work on it. Using qualitative descriptive methods from the results of online interviews with five cruise ship crews who have experience working between three to five contracts. This research is to understand the adaptation process of intercultural communication and the barriers to intercultural communication experienced by Carnival crews from Indonesia. The result of this research is the existence of adaptation by divergence and convergence, both verbal and nonverbal in the adaptation process of intercultural communication. These results can enrich the theme in the umbrella of qualitative research models in the field of communication science as well as related theories from human science about intercultural social life. This relationship is understood to be useful from a practical aspect, especially for prospective cruise ship crew before starting their adventure working on a cruise ship